Francis06

5 minutes ago, LHT28 said:

When was your cruise?

How long to use the FCC?

Cruise due to start on 19th April, FCC valid up to end 2022. I have used the FCC for a promotional cruise starting 11th NOV 20, not sure this one will ever start...

I have chosen a FCC 125%, but I see now that O suspended the cruises up to 30th sept 2020 !

4 hours ago, Paulchili said:

Today I received most of the Marina May cruise fare back.

My present status : Marina cruise 19-29th April suffered a major itinerary change (France instead of Italy). According to European T&C's, O should have let the customer decide between : 1) accepting the change + bonus FCC, 2) cancel & FCC with bonus, 3) refund. They only proposed 1) or FCC 100%. After a very long fight, first with the concierge, then a second concierge, then the legal department, we finally settled the dispute onto a 125% FCC. Now it seems difficult to book a new cruise at low price in November 2020, they rather propose cruises 2021 at a higher price. For your information, from today onwards, Ponant (French equivalent of Oceania) has rearranged the July cruises only on the French seashore, as it it now perfectly legal to cruise again in France in July. The cruises of August seems to be unchanged in Europe, as Spain, Italy, Greece, Croatia have reopened their frontiers. Sanitary conditions are on the Ponant.com website for those who can read French. They ask for a medical questionnaire and a nasal test to be performed 2 days before departure + temperature check when boarding. I personally think the pandemic is disappearing, at least in Europe. But a similar Covid 20 or Covid 21 could happen again !

1 hour ago, Francis06 said:

I have the same problem, Oceania put me a 100% FCC where I wanted a refund for a cruise due to start 19APR2020.

I have opened a case withe their "OCI EU Customer Relations", they stick to their position, regardless of Chapter 11 of the European T&C's. Is there a possibility that some unsatisfied customers can group themselves for a common "class action" ?

Whaow, last minute information : it seems that there is a fair chance of negotiating an improved FCC. If it is confirmed, I will be satisfied with this compromise and will let you know. A satisfied customer will bring several new customers, and vice versa a customer having lost the price of the flight and obliged to book again a new cruise not to lose a 100% FCC will spread his bad feedback and discourage other clients. As long as they are not going bankrupt, their long-term interest is to keep customers satisfied. For information, the town of Cannes (film festival) is ready to accept ships from 15th July onward, let's see what the other Mediterranean cities will decide.

44 minutes ago, Doubt It said:

My friends are fighting with Oceania for the past 2 months on an early March cancellation - seen nothing yet. They want a refund not a FCC, they are fed up with the declining Oceania experience. They are proceeding to the credit card dispute.

 

Move forward as a consumer, put yourself first.

I have the same problem, Oceania put me a 100% FCC where I wanted a refund for a cruise due to start 19APR2020.

I have opened a case withe their "OCI EU Customer Relations", they stick to their position, regardless of Chapter 11 of the European T&C's. Is there a possibility that some unsatisfied customers can group themselves for a common "class action" ?

36 minutes ago, LHT28 said:

You do not say what Country you are in but sounds like you booked via the UK

ABTA is for UK  bookings 

https://www.abta.com/

 

I leave in France, the adviser on the phone was from USA, but maybe for European customers and/or Cruises in Europe or Payment in Euros, they book through European (UK) rules.

4 minutes ago, Pster55 said:

Anything can be litigated. Many courts have held waiving your rights to participate in a class action as illegal. What matters is money.....Oceania has our money and they owe us. They did not provide any goods or services for the money paid to them. We are unsecured creditors of the cruise line. NCL getting the $2B in new equity and financing does NOT mean they are going to use it to pay existing unsecured creditors (return of cruise deposits). Should they do so to preserve customer good will? Of course. But until anyone sees the loan agreement you have no idea what the exact terms of the new money are. 

Hi, in my T&C's (booked directly with Oceania-USA), chapter ii states :

ii) Arrangements without flights
If you book arrangements that don't include flights, your arrangements will be protected by way of a bond provided by ABTA. This means that, if in the unlikely event of our insolvency, your cruise can't be provided, you will receive your money back or, if your cruise has started, arrangements will be made for you to be able to continue as planned.

Does anyone know the level of protection of so-called ABTA ? I am not familiar with US rules.
My personal situation is that I refused their major itinerary change and asked for a refund, and they instead put a FCC of 100%, which is not in accordance with chapter 11 of T&C's. Two weeks later they cancelled the cruise, as it was in April.

My adviser who speaks French, which is more comfortable for me, is on leave, and calling his colleague brings nothing, he does not provide any written answer. On leave, after two weeks, sounds very bad...

3 minutes ago, LHT28 said:

So are you saying you cancelled  before the cruise was officially cancelled?

Did you book direct or with a TA?

No, I never cancelled, I just said that such an itinerary update (40%) is a breach of contract from their side, so I asked for cashback. They put 100% FCC instead of cashback against my will, and were saying yesterday that the contract is no more existing. But in-between, I received some minutes ago an email from O-Florida, saying they will re-examine the case. Hope we finally find an agreement...

I book directly in Florida, although UK is closer for me.

8 minutes ago, eldaradoe said:

the question is who canceled....did you or Oceania.....and they did not offer you 100% cash back or 125% FCC?

 

Well, on 6th March, Oceania made a major itinerary change, replacing Italy by France, which corresponds to about 40% change. As I am living in the French Med seashore, I replied that such a change is unacceptable and is a break of contract, so I asked for a money refund, or as a backup a increased FCC. They refused to do both and transform it into a FCC of 100%; which I replied again is not acceptable, as a 100% cashback should be an option. A couple of week later, they cancelled the cruise, as all European countries were anyway not accepting ships in their harbours. They never offered 100% cashback nor 125% FCC, which I find at least unfair, maybe also illegal.