PandNo Refund

This place got a mention! Apparently you’re all frothing at the thought of heading back onboard. In fact you’ll book extra holidays, not less!

Feels ridiculous to be celebrating getting my own money back... but finally received my refund this evening on day 68

The saga is over... for me. I informed them I’d instigated a chargeback and they suddenly paid up after stonewalling me for 2 weeks. Sent me my refund ‘invoice’ on Thursday and refund landed at about 8pm tonight.

Thanks to all in this group for giving me someone to bounce my anger and frustration off for the past few months. I know the workers don’t deserve to be caught up in all this, but P&O will never get a penny out of me for as long as I live. It’s not entirely the wait for the refund that has frustrated me so much, but the absolute lack of organisation and communication to their customers. Let’s not forget, we aren’t talking about a couple of hundred pounds here, we are talking thousands and thousands of people’s hard earned money, and yet they consistently made us feel like we were stepping out of line for wanting it returned to us.

Disgusting. Again, I hope the workers are doing alright, but there’s a part of me that really wants to see the smug condescending grin wiped off that Ludlows rylanesque face. And also I wouldn’t be upset to see the tinted spec brigade lose their money if P&Owe go bust, and maybe they might finally see that they have also been taken for mugs.

Good luck to everyone else waiting... but again, I find it ridiculous that we even have to talk in those terms about our own bloody money. I won’t miss checking my bank accounts multiple times per day, that’s for sure.

Stay safe everyone, and whenever you do indeed finally get on your next holiday, be it cruise or otherwise... I hope you have the very best time possible

Reading on other groups that P&O are now refusing some refunds, claiming that the customers have cancelled and not P&O

Perhaps the money has finally dried up.

Nobody is answering messages anymore, I’ve actioned my section 75... I’d actually prefer that I receive it that way and there’s some sort of financial penalty to P&O for my bank needing to get involved.

Awful company.

Actioned a section 75 with my bank today. P&O are infuriating. Hope my bank sorts the refund out and there’s some sort of cost to P&O for them having to step in.

New P&Owe profile header

There’s also a hardcore ‘cruising community’ who we’ve already seen can be fed the biggest load of garbage by P&O and they’ll still book cruises and defend them online regardless. So these people will always remain.

The problem for them, and all cruising companies will be finding NEW customers, as Cruise ships have had such a bad reputation during this crisis that they’ll now be seen as Covid incubators... add that to a probable lack of sufficient insurance policy’s and a vastly inferior onboard experience... and I’m not sure why anyone would rush to book a cruise with new money (not FCC).

P&O keep saying ‘bookings for next year are way ahead of normal numbers’ but that’s just PR spin. They are ahead due to a huge amount of people rebooking cancelled cruises, not people running to hand them new money.

We also received this today... but with a huge charge applied for the cruise being cancelled (they cancelled it, not me)

Now I understand that this was happening... but surely this is something they could have fixed now?! It’s been 44 days since we requested a refund, and this is the first piece of communication from them... an incorrect cancellation invoice?!?

what an absolute joke.

All the FCCs will be useless if there’s 7 months worth of passengers trying to get booked onto future holidays. Sod trying to find one of those; their booking system will hike the prices even more now presumably - despite nobody knowing what the quality of these new cruise holiday experiences will be.

Ludlow looked shattered in that latest update video.

All cruises up til October 15th now cancelled... this thread will get a 2nd peak [emoji102]

Things seem to be improving - apparently the system for April onwards is now up and running, but March is still causing issues.

Lots of refunds appearing today, on a sunny Sunday... so at least it looks like they are trying to fix things now. People getting refunds after a 40 day wait, which was unheard of before.

I’m on day 38 so maybe see something in the coming week [emoji1317]

Is Ludlow not directly responsible for Guest Services, Online engagement... will he need to fall on his sword after this awful saga?

It’s alright grinning like a Cheshire Cat while the going is good... but the lack of transparency and the lack of customer centricity through all this has shot holes in their customer base/loyalty.

For reference, it's been mentioned on another thread but relevant to this one, that there is a spoof Twitter account calling itself "PandOSupport" with the official logo, giving out incorrect information about refunds.  It does not seem to have sent many Tweets it appears.
 
P&O have cited this on their official Twitter account.  Just in case anyone had tried Twitter and contacted the wrong one and/or had got any incorrect update information.  
 
The official one is@pandocruises

Somebody on FB was charged £39 to transfer the money from their cc to their bank.  Odd!

You guys receiving cheques... are you all TA customers?

That’s hilarious and shows how incompetent they and their systems are.

Out of pure curiosity, what’s the value? If you plan on returning it, send it my way and I’ll phone them and say I consider my refund paid [emoji23]

Looks to have been quite a few refunds today, and a lot of ‘gap filling’ of the March cruises.

Hopefully they can now get their systems in order and steam through the rest (I doubt it) before they announce the next lot of cancellations

Spain open for tourism again from July 1st... I wonder if that’ll extend to cruise ships...

The poop will collide with the fan again soon when the next batch of summer cruises are binned off. Then there will be another round of folk jamming the phone lines and bombarding twitter and Facebook.

They should put a statement up on both to say they can no longer respond to individual posts, as all they are doing is enraging folk by copying and pasting the same bull crap over and over.

I do worry that when they are forced into the next load of cancellations, that’s what will pull them under. Really hope my money is in my account before that happens.

https://www.mirror.co.uk/money/ryanair-threatens-blacklist-people-who-22063452

Ryanair threatening to ‘blacklist’ anyone who uses the chargeback scheme to reclaim their monies. Apparently they might take up to a year to sort their refunds out!

Shameful behaviour from these companies.

Seeing quite a few May dated cruises being refunded now. Mine was June 8th so seems to be getting closer to refunding.

‘Only’ on day 30 thus far with zero additional chasing up other than a social media message to confirm they had received my request.

https://www.cruiselawnews.com/2020/05/articles/disease/a-giant-ponzi-scheme-carnival-cruise-line-president-cruising-on-august-1st-still-very-uncertain/

This article essentially says that Carnival is selling cruises that it knows won’t go ahead in order to run a Ponzi scheme whereby it uses those fares to reimburse already cancelled cruises.

If it doesn’t do this, it will likely go bust as it’s cash burn at the moment is incredible and unsustainable if cruise liners are laid up for too much longer

Hope I get my refund back before the group goes bust.

Folk have been refunded now for May 14th cruise (E012A)

Getting closer to my June 8th date.... bizzare to see so many March folk still with nothing when late April and mid-May cruises are being refunded

I think the next lot of cruises contain a lot of ‘height of summer’ cruises...

Even if the average refund amount is £2000 and they are doing 2000 refunds per day, that’s £4million per day they are refunding. And £2000 is a very conservative average.

The next tranche could be the ones that sink P&O - surely nobody is booking ‘new’ cruises at the moment. A lot of outgoings with very little incoming cash... bad recipe.

Apparently P&O are telling customers on the phone that they are processing 2000 refunds every day at the moment.