Glock-17

On 6/19/2020 at 11:22 AM, Bertie Doe said:

This is the latest from Marella website's FAQ :-

Has my holiday been cancelled?

If your holiday falls into one of the below categories, we’re really sorry to say that it has been cancelled. 
• TUI holidays travelling on or before 10 July 2020, including flight-only bookings
• TUI River Cruises sailings travelling up until and including 25 November 2020
• TUI Lakes and Mountains holidays travelling up until and including 30 September 2020
• Marella Cruises sailings on or before 27 August 2020 and all sailings detailed below
°All sailings on Marella Celebration
°Sailings on Marella Discovery 2 from Naples, Asia and the Middle East up to 30 April 2021
°Sailings on Marella Dream from Palma up to 4 May 2021
°Marella Discovery sailings om or before 31 October 2020, and from Jamaica in December 2020 and January 2021
°Marella Explorer 2 sailings from Naples between 5 May 2021 to 20 October 2021, and the 90s v 00s Electric Sunsets cruise on 5 September 2020

 

So from what you have posted it confirms my departure 15 August on the Discovery in the Med has been cancelled, thank you for posting this.

Original poster of this thread here.

Just got through after 8 minutes 🙂 on phone 0203 451 2688 option 1 then option 1 again. I said I wanted to cancel and was told I would lose deposit which I was prepared to do and as 70 days before departure due was fast approaching I didn’t want any other cancellation charges. I also confirmed I had not paid my balance which was due over a week ago.  ‘Sarah’ informed me as I booked by phone it meant I had booked in store and their terms had changed to not only allow free amendments (which I did not want to do) but also not have to pay balance until 4 weeks before sailing but I confirmed I did not want to go anyway. She advised me to hang on until closer to departure date before cancelling (if the cruise was still going ahead) but her final words were she thought she would be in touch with us anyway soon as Tui will likely cancel Med cruises in August on the Discovery and we would therefore get our deposit back rather than us cancel now and lose our deposit. Am I being naive to believe this? 

4 hours ago, Pensioncruiser said:

Hi and welcome I have actually got through to them twice now, yesterday was the last time, it does take a while and you have to keep trying until you get a connection. They are, supposedly, calling me back tomorrow they did also promise to call back yesterday and did but couldn't get an answer for me on payment. Good luck 🤞 

Thank you very much, I’ll give it a try.

Good morning all. It’s my first post so I hope I’m in the right place and hope you can help. We are booked on a Med cruise mid August which we booked over a year ago and have only paid the deposit. The balance was due last week but basically due to the current situation and our ages and underlying problems we don’t want to go. Tui website says it I still going ahead. According to the Terms & Conditions on our confirmation, if we cancel 70+ days before departure date we only lose our deposit, which we are happy to do. The problem is we cannot get in touch with them and have tried 5 different numbers every day without getting through and emails have bounced back. Cancellation charges kick in once the 70 days are up. As a last resort I’m writing to them registered post to cancel and can anyone confirm the correct address and if they have any other advice. Many thanks in advance and sorry for long post.