jsb1954

Just received a credit to me AE account for my deposit.    They said i shall be receiving a credit for the remaining amount in 60 days or less.  I a done with Princess....

Good for you... I am waiting for American Express to credit my account and let AE deal with it from now on....

It will be a very long time before I step foot on cruise again.  At least until 2022.

We filed a dispute with American Express two days ago.... I decided I will let AE deal with them... AE told me not to worry and that I will be re reimbursed shortly... They have hundreds of disputes against cruise line.  although Princess is by far the worst as it relates to the complaints.

4 minutes ago, ontheweb said:

When I asked our TA about refunds, he said that the refund department was not answering their phones.

 

I wonder if Princess realizes how many past customers are now saying never again to Princess.

Never again with princess and i cruise 2 times a year..... not till there is a cure for the  wuhan virus.

1 hour ago, voljeep said:

is this the first time you had used this TA ? - were you aware of the arrangement between the TA and Princess regarding payments ?

??????????????? 

20 hours ago, Coral said:

That is bothersome when they think "another Princess cruiser" and you don't need to explain your case.

What are you talking about?   Not a court of law.....

Our cruise was on the Princess Star out of Copenhagen.. Yesterday I filed a dispute with AE.... They told me that they would handle it....They would issue me a statement credit and they will deal with the company....They also told me that they have hundreds of disputes.... I am done with Princess.. Horrible business practices......Not sure the others are much better. 

3 hours ago, dog said:

Can you dispute it? 

I filed a dispute with AE yesterday... They said they will credit my AE account shortly and they will handle Princess. 

That is what you should do... Best of luck

12 hours ago, Spurschick said:

I asked today which State to complain to as was going to file a complaint with Attorney General as person I spoke with told me we requested an fcc when we requested a refund. Then retracted statement and asked me to email customerrelations@princesscruises.com to see if I could resolve first before I report them!

I filed my dispute with AE yesterday... Now all I need to do is answer some questions and my AE and my credit will appear on my account shortly... I was told.

Thanks for the suggestion.  I have started this procedure yesterday...... 

I would file a dispute with American Express many people have done it and have been paid by American Express actually American Express gives you a credit for future purchases I just file d today they said that the credit will be in my count shortly. I am so happy.

I just filed my dispute for the Sky Princess our of Copenhagen today.   After numerous calls to Princess I've decided to let AE deal with Princess.   They told me the money will be in my account shortly.   The operator also told me that they are handling countless disputes with Princess.   

I am fleeing to American Express let them fight princess

I will be filing my dispute with American Express by weeks end I am tired of fooling around with them

I just checked my cc statements and I see i paid for the cruise on 2-28-20.  I am going to file a dispute with American Express this weekend as I gather all my information....

7 hours ago, ceilidh1 said:

Honestly, I wouldn't wait. Do it now - if Princess comes through then the provisional credit just drops off. Make sure to be very specific when disputing that this is for services not received as opposed to an unauthorized/fraudulent transaction. They have different deadlines to apply - the services not received is around 120 days from the date the service was meant to be given (so in this case your cruise date). It's a much shorter window for fraudulent transactions. Make sure you have the exact amounts charged to the card and the dates of the transactions, along with the date the cruise was cancelled and the dates/what you have done to contact Princess to resolve. Just an FYI - both my credit cards state 15-20 days as a reasonable wait time for refunds, so you shouldn't have any issue when you tell them how long you have been waiting. Good luck. It certainly takes away the stress of not knowing if you will ever get your money back!

Thank you.... I received many great suggestions here..... It is too bad that I don't see myself cruising any time soon.   Typically we take at least two cruises a year.  We are retired and look forward to hopping on a cruise when we feel like it.   

7 hours ago, leck57 said:

 

Celebrity are no better. I have refunds due from both.

I will be calling one more time today... asking for a supervisor ..... and  if i feel he/she is giving me more stories (as I have been reading on Cruise Critic), come July 1, I will be calling American Express and file a dispute and let them deal with Princess.    Why didn't I think of this in the first place.   Someone on CC gave me that suggestion.

I will be calling one more time today... asking for a supervisor ..... and  if i feel he/she is giving me more stories (as I have been reading on Cruise Critic), come July 1, I will be calling American Express and file a dispute and let them deal with Princess.    Why didn't I think of this in the first place.   Someone on CC gave me that suggestion. 😀

Nice letter. I am tired of calling every week. American Express is great with disputes.  I will be filing one if i do not receive my refund  by close of business June 30.  

You know why didnt i think of this sooner..... I will be filing a dispute with American Express shortly ...let them fight with those thieves 

You 

9 minutes ago, ontheweb said:

A whole lot of words that say nothing! I'm glad we only have a few hundred dollars owed to us unlike many who have several thousands. Luckily, I saw the writing on the wall and cancelled with a supposedly refundable deposit before they cancelled after the original due date for final payment.

8 minutes ago, ceilidh1 said:

I also got that answer about 6 weeks ago - 104 days and still waiting. I was also told it was processed April 29th. I was also told a cheque for excursion refund was mailed March 15th. I was also told that the booking was incorrectly tagged but now that it was corrected it would be fast tracked. The list goes on. Every rep has a different response/reason. I no longer need to talk with Princess as I disputed with Paypal and my 2 credit cards used. Paypal has ruled in my favour (shore excursions) and I have temp credits on both cards so now the bank can negotiate with Princess until it gets sorted. Either way, I know I am getting my money.

Great idea i will do that too

May 28th from Copenhagen.....

Will need to soeak to a supervisor tomorrow to make sure she puts a code on my file.   Thx

Will wait  two more weeks ...Then i will be going to the BBB and ripoffreport.com ....

What a way to do business.  No more excuses!!!!!!

Small claims court.... although believe they are in Seattle.