We were scheduled for a March sailing in France that was canceled by Uniworld 3 weeks before the sailing. We paid in full in August of 2019 and did purchase Uniworld's insurance, this was going to be our first river cruise. At the time of cancellation my husband allowed them to book us for a May sailing, when that was canceled a late August sailing.
He has called in several times to Uniworld (we booked directly with Uniworld - we did not go through a TA) only to be told we have credit for a future sailing within 24 months and that they DO NOT give refunds. By reading all of these posts we know that is not true. My husband is in his 70's, we do not want them sitting on our money indefinitely, we can not imagine when travel will be allowed again, let alone river cruising.
Their customer service staff have been extremely curt and short with him. We don't give refunds, is that all? We were thinking about hiring an attorney , from these posts it looks like we can call the credit card company next and see if they can duel this out. Before we take another step.
I understand all cruise lines are different but several friends who had future sailings on different lines have received refunds on sailings they want to cancel.
We should have the option to receive a refund, they have had our money for almost a year.
Uniworld River cruise cancellation
in River Cruising
Posted
We were scheduled for a March sailing in France that was canceled by Uniworld 3 weeks before the sailing. We paid in full in August of 2019 and did purchase Uniworld's insurance, this was going to be our first river cruise. At the time of cancellation my husband allowed them to book us for a May sailing, when that was canceled a late August sailing.
He has called in several times to Uniworld (we booked directly with Uniworld - we did not go through a TA) only to be told we have credit for a future sailing within 24 months and that they DO NOT give refunds. By reading all of these posts we know that is not true. My husband is in his 70's, we do not want them sitting on our money indefinitely, we can not imagine when travel will be allowed again, let alone river cruising.
Their customer service staff have been extremely curt and short with him. We don't give refunds, is that all? We were thinking about hiring an attorney , from these posts it looks like we can call the credit card company next and see if they can duel this out. Before we take another step.
I understand all cruise lines are different but several friends who had future sailings on different lines have received refunds on sailings they want to cancel.
We should have the option to receive a refund, they have had our money for almost a year.