Steve26460

I have been jerked around by Scenic since May trying to get my deposit back.  Kept getting the "check is in the mail" story. Finally disputed the charge (4K) with the credit card company and within a month I was credited with a full refund.  Would suggest this method to anyone having problems getting your money back from this second rate cruise line.  Remember it is your money and Scenic has no right to keep it.

Good luck. I've been fighting with them since May and still haven't got back a penny.  Their last offer was to refund about a half of my deposit but that would take 90 days to be processed and that was after I notified Scenic that I was seeking legal action.  

We were booked on Scenic Elipse for Sept. and have had a deposit of over 4K since Feb. On the first of June, Scenic  cancelled the cruise and now we are in a fight with them to get over deposit refunded.  All of the major top tier cruise lines are refunding deposits except for Scenic.  Myself and my TA have attempted to call them numerous times and emails go unanswered. Scenic is holding our deposit money in an attempt to show a better cash flow.  If they need cash that bad, then this company is in bad shape.  Bottom line, did not deal with this cruise line.

Scenic Cruise lines cancelled our cruise on June 1st.  I was notified that I could get a future cruise credit for my deposit of $4028 or a refund of the deposit less $500. I choose the later and my travel agent notified Scenic of our choice on June 2nd.  It is now July 23rd and we still have not seen our refund despite numerous phone calls and emails to the customer care department at Scenic.  There is no excuse for a cruise company holding on to a deposit this long. I had a Windstar cruise cancelled in April and we received a full refund for our deposit within a week.