skhcpa

Yes  I used a credit card.  I will use this as a last resort to get my money back. Thanks

• We booked a river cruise a year ago and paid in full to get a discount. A river cruise was on our bucket list and our travel agent raved on and on about Emeraldwaterways. Fast forward to 2020 and the pandemic hit the world hard. We fully expected the cruise to be cancelled and just yesterday it was. I knew that per the terms and conditions that if Emerald cancelled the cruise we were to be offered an alternate sailing date or a FULL refund. BUT, the letter I received said they were "suspending" (not cancelling) all sailings and if I didn't want the future credit I could cancel under their standard terms and conditions. If I cancelled then I would lose a $1,000 deposit! This is a bad faith offer in my opinion. I am so upset with the way this was handled. I understand we are all suffering from the pandemic but Emerald needs to step up and do the right thing.  NOW I READ THEY HAVE PURCHASED A NEW SHIP FOR 2021 SAILINGS!!!!!
  Trust me - I will never be an EmeraldWaterways passenger after this bad faith handling of the pandemic

Here's an update - I still don't have my money but now I read that Emerald is buying another ship!!!  That is absolutely ridiculous.

They need to offer a full refund for passengers who don't want the Future Cruise Credit.

ATG - thanks for the tip.  The cruise company is based in the UK so I don't have a stateside office to file a claim against but I will check into the equivalent in the UK

We booked a river cruise a year ago and paid in full to get a discount. A river cruise was on our bucket list and our travel agent raved on and on about Emeraldwaterways. Fast forward to 2020 and the pandemic hit the world hard. We fully expected the cruise to be cancelled and just yesterday it was. I knew that per the terms and conditions that if Emerald cancelled the cruise we were to be offered an alternate sailing date or a FULL refund. BUT, the letter I received said they were "suspending" (not cancelling) all sailings and if I didn't want the future credit I could cancel under their standard terms and conditions. If I cancelled then I would lose a $1,000 deposit! This is a bad faith offer in my opinion. I am so upset with the way this was handled. I understand we are all suffering from the pandemic but Emerald needs to step up and do the right thing.