vany123

It is now 8 months since I've canceled my cruise with MSC and I still have not received a refund and no response to my messages. This is ridiculous MSC!

We were scheduled to sail on Seaside in July 2020 but canceled in March because of COVID and STILL HAVE NOT RECEIVED OUR REFUND!!! We have been given the run around and would have definitely booked again with them another time but because of the poor service we have received we will book with another liner. Nobody can tell us when we will receive our money back and it is just very frustrating! Not sure what else we need to do but I am debating legal intervention because we have worked hard for our money are we cannot even get an answer as to when we will be refunded. You need to do better MSC because this will determine if people sail with you in the future. We were first told 30 days then 60 days then 90 days and now it is almost 7 months. What else should we do? Carnival here we come!!! Say NO to MSC!!!