I am on board World Navigator right now and am acutely aware of these issues.These topics are significant and a high priority for us.
I regret there has been a miscommunication about our laundry service from our web and marketing team. We mistakenly communicated an element planned for World Traveller, our second ship currently under construction. Although not announced yet, we will offer a complimentary guest launderette on that ship. Regrettably our promotions team inserted that new amenity into our current ship, World Navigator. That insertion has misled readers to infer all laundry was complimentary, while we had only meant to convey that the launderette would allow guests a chance to do laundry at no charge. As many have seen, the travel documents we issue to guests do not include this incorrect information.
Regarding internet, please bear with us as we continue to adjust our communications systems, including our Wifi. During our positioning voyage to Athens, we finally stress-tested the system with a high volume of users and discovered a technical issue with the newly installed system. As such, we had to fall back on limiting Internet access while we correct the issue. We continue to look forward to offering our guests a complimentary WiFi service that will meet their basic internet needs. However, we have always stressed that our included internet would offer basic capabilities, while guests would have an opportunity to upgrade to a higher-capacity transfer rate for an additional fee.
We sincerely appreciate everyone giving us an opportunity to serve you and I apologize for any confusion and inconveniences. Please know that our onboard team is working hard to align our experience with our product definition, and we are looking forward to delivering a more encompassing, high standard of service.We are confident that these elements of the guest experience will very soon equal the otherwise high-quality shipboard experienced everyone on board is already enjoying on our wonderful new ship.
New Atlas Ocean Voyages info
in Atlas Ocean Voyages
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Hi everyone. Alberto here.
I am on board World Navigator right now and am acutely aware of these issues. These topics are significant and a high priority for us.
I regret there has been a miscommunication about our laundry service from our web and marketing team. We mistakenly communicated an element planned for World Traveller, our second ship currently under construction. Although not announced yet, we will offer a complimentary guest launderette on that ship. Regrettably our promotions team inserted that new amenity into our current ship, World Navigator. That insertion has misled readers to infer all laundry was complimentary, while we had only meant to convey that the launderette would allow guests a chance to do laundry at no charge. As many have seen, the travel documents we issue to guests do not include this incorrect information.
Regarding internet, please bear with us as we continue to adjust our communications systems, including our Wifi. During our positioning voyage to Athens, we finally stress-tested the system with a high volume of users and discovered a technical issue with the newly installed system. As such, we had to fall back on limiting Internet access while we correct the issue. We continue to look forward to offering our guests a complimentary WiFi service that will meet their basic internet needs. However, we have always stressed that our included internet would offer basic capabilities, while guests would have an opportunity to upgrade to a higher-capacity transfer rate for an additional fee.
We sincerely appreciate everyone giving us an opportunity to serve you and I apologize for any confusion and inconveniences. Please know that our onboard team is working hard to align our experience with our product definition, and we are looking forward to delivering a more encompassing, high standard of service. We are confident that these elements of the guest experience will very soon equal the otherwise high-quality shipboard experienced everyone on board is already enjoying on our wonderful new ship.