Real NHDOC

Same thing happened to us after turning 5 star last year. We were staying in a Neptune suite and had pre-bought internet and assumed the 5 star discount would be applied to our account, as was done in the past for pre-purchased specialty dining and wine packages. But no, we were told that the discount only applied if you buy the internet on the ship (which actually would land up costing more with the 5 star discount applied than pre-buying it - so the discount is worthless). I explained to our Neptune concierge that if HAL meant the discount was only to apply on onboard purchases they should explicitly say that in the Mariner's benefits table. He agreed that it was unclear and someone must have pulled a string and got us $30 off because it appeared on our account before the end of the cruise. I suspect it was just because we were in a suite that they did it as goodwill. But, given the outrageous cost of internet and how terrible the service is, it's just unbelievable that HAL has chosen to exclude this benefit from being worth anything. It's just another bait and switch that makes you believe you are getting something that in reality you're not.