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Debiwood

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Posts posted by Debiwood

  1. On 5/17/2023 at 12:35 PM, CARIBPRINCESS said:

    Booked!! Cant wait to see the design of this ship! I have been to all the ports of call, so I booked this to enjoy the ship!!!

    Allison

    It's such a beautiful ship! I was on the inaugural sailing from Barcelona, and love her so much that my DIL and I are joining you on this cruise!

    • Like 3
  2. On 8/16/2021 at 9:38 PM, Susan in Maine said:

    Thanks for the advice. We are looking at one of the Fantastica balcony cabins right after the first "hump" - the balconies look HUGE! Example: 10080 or 10087.

     

    The "cove" balconies are huge! Look for fantastica balconies that are where the ship coves in on the side.  Our balcony on the 11th deck is almost as big as the room! 

  3. On 8/22/2021 at 10:00 PM, bundtkate said:

    I have read enough old posts that I know this is far from uncommon and perhaps even par for the course, but I'm starting to feel like I'm cursed with the status match. I submitted a request for my fiancee and I last year when we were going to be having our (now canceled for obvious reasons) wedding cruise on Meraviglia in December 2020. Never heard back, but didn't really follow up what with, y'know, everything? Anyway, we've since booked another cruise for this year (just for fun, wedding is waiting for a bit more normalcy). I asked my TA to check in on whether or should resubmit the match. He said MSC couldn't find a request from me so to go ahead. I have since been through that same song and dance I've lost track how many times. Resubmit request, contact TA, get asked to submit again. Not wanting to miss out on points for this cruise, I went ahead and signed up for Voyager's Club (which I've since found might have been a bad idea based on some posts here ... whompwhomp), but I'd still really love to have the match. We're just RCI Gold so it's not like I'm matching to anything amazing, but every little bit counts and at this point I think I may just be being stubborn and refusing the admit defeat.

    So, any advice? Is it better if I call MSC directly rather than having my TA contact them? Is there an email or special phone number or anything that might net me more luck? Will they give a crap if I tweet them? Truly, I'm not mad. Most lines don't match at all and this ain't exactly the most enjoyable time to be a cruise line. but, I've got 30ish days to try and I hate losing so I'll take any ideas I can get. Thanks, y'all!

    Keep calling them but you have to get angry and demand to speak to a supervisor. We have waited MONTHS for our match. Sent several emails and calls to customer service. My son asked to speak to supervisor, and was told they can only call you back. He left his number, but never got a call back. He called customer service again, complained he never got return call, asked to speak to supervisor again. They said they would call him back. He never got a return call, but his match was done the next day!  I haven't complained this much and I don't have a match yet. So I started my calls and emails today. Gotta get angry and keep calling, I guess. 

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