SouthUKG

On 1/6/2022 at 11:33 AM, Cardiff girl said:

@SouthUKG sorry to hear this, sounds awful for you all. What was the hotel like? Did TUI stay in touch as promised? 

The hotel we ended up was more of self contained apartments that are used for the various crew that arrive and stay before they join a ship there wasn't even a reception, to be honest TUI never promised to me that they will be in contact just a letter asking me to contact them once we had a negative result and hey would arrange the flight home.

Hi all, my son was removed from the ship on the 27th in Gran C after testing positive on the 26th, we travelled as a family of four, myself, my wife, son 21yrs and daughter 17yrs, we had 2No balcony cabins on either side of the ship, we all received a letter giving us an approx time (17:30- 18:30) that on Boxing day that we would have to got down to have our LFT 2 days prior to disembarkation and we were in group 10 and wait for the announcement

We were called around 19:30 and we made our way down and joined the queue, and was asked by a chap in front of us what No we were, 10 we replied "Oh you can go in front of us as we (a party of about 6) were group 11 (not even called yet and had no reason to be down there, as many time over the PA it was asked that only the groups called to make the way down!!!!! Impatient tw*ts...

We gave our names to a crew member and she crossed us of the list, we were summoned to the cubical in pairs per cabin and ask cabin No which the nurse wrote on the test plates, done the test then told to wait in our cabins till 30 mins and if we don't hear anything we were free to leave, at 19:55 our son called to say he has had a call and tested positive and to wait in the cabin with his sister and crew will come down to talk to him, 

The next 6hrs even before we got off the ship, (I choose to get off as I doubt any parent would let there child even if he was 21 go through this alone) was a nightmare, from the medical team getting an consent form signed from our 17yr old daughter without our knowledge or consent, to room service forgetting about or dinner and attempting to collect our dirty plates even before we received our order...that night we all had PCR's taken and told not to leave the cabins.

10:00am 27-12-21 received a call to say son would be taken from ship in 30mins and put in the hands of the port authority and put into isolation, we made the decision that I would get off with him but had no plan of where to stay or what I was going to do so franticly packing my stuff with an upset wife and emotions running high

10:45 I went round to their cabin and was meet with crew in Haz-mat suits and told he will be taken down on the crew lift and to meet him on dockside, waving to my daughter who was on her balcony and was now alone in her cabin I asked the TUI rep to see if she can arrange to get wife and daughter together she said she will, we both got into the waiting ambulance and drove with blue lights and sirens 2.2miles.

If you are going on a cruise take spare LFT as I visited over 22 chemists over 3 days and none availably, once you leave the ship you are at the hands of the port authority and not TUI, we did get a letter from the rep stating that once we receive a negative test we are to call them to arrange a flight home, we had the test on Sat and flew back on Monday, remember the test and flights must be within 48hrs

Costs in euros to be covered by the guests and claimed back from insurance

Ambulance transfer 150.00

PCR Test 145.00 + 50 for nurse

LFT Test 30.00 + 50 for nurse

Accommodation 160.50 per night

Full Board food!!! 80.25 per day we cancelled this after day 2  

Taxi to airport 30.00

I slept in the same room as my son, moved the mattress over to the other side and all windows were open and luckily both negative on Saturday, I do know that a couple at the same place a few floors down that were also removed from the ship on the same day as she was positive and on Monday their test were carried out and he came back positive as well so another 7 days for them..

I suppose we were one of the unlucky ones this time...

I have just downloaded the Trustone app on both of our phones and used different email address to register, also took a screenshot of each and will also print out and have a hard copy to hand, as I believe that your processed individually.