Yo Howdy

On 4/28/2024 at 10:00 AM, ian441672 said:

I was booked on the inaugural Star next July in a Penthouse suite with all the Signature perks. This has been cancelled and new sailings are being launched next week.

 

As I understand it now if/when I re-book, I lose out on the suite only Sanctuary area and now the suite only Signature restaurant, as almost any cabin who pays the 'Sanctuary' premium will get access to all these (subject to a maximum number of cabins perhaps)? In fact all that is 'exclusive' now is the lounge?

 

That's a shame as I like the exclusivity of a suite and that is why I pay extra for it. They had better expand on the dining room size! (ex-Signature and Reserve - perhaps they will merge into one).

 

Just as I thought I would move away from X and their Retreat offering (which really was nice and exclusive for dining and lounge and butler), I am thinking of going back already!

They have finally updated the deck plan to show that there are in fact two separate restaurants, essentially one for the suites and another for the other Sanctuary cabins. I would expect that the Signature would be less crowded.

ON SECOND THOUGHT, MAYBE I'M LOSING IT AND IMAGINING A CHANGE.

Oh my god did the prices go up on the suites!

34 minutes ago, memoak said:

Once again never ever book the first few months on any new ship. There are almost always delays in production and even after sailing there are issues for at least 1-2 months. Cruise lines should probably not book new ships so far in advance 

Yes, agreed.

4 minutes ago, JillK said:

 

Hi there.

 

For what it's worth, this isn't exclusive to Princess. 

 

I had two bookings with NCL cancelled by the cruise line over the past three months alone. The first booking was for fleet redeployment and the second booking (what we had booked after the first cancellation) was for a full ship charter.

 

In both cases I received an email that the cruise was cancelled, my deposit would be returned to original form of payment within 45 days and an offer of 10% off the base fare for a future booking, if I book and cruise within 18 months.  

 

Given the shifting winds of their deployment schedule, I decided to forgo the 10% discount and booked the Sun Princess instead.

 

I hope that you are able to find another suitable cruise for your vacation, even if like me, you end up looking at other lines. 

I understand that these things happen, but we were offered no discount on a rebooking other than $100.00. 10% would have softened the blow.

For those of you who are attacking the original poster, I am in a similar situation apparently. My cruise on the Star was cancelled. When I went to book a substantially similar cruise on the Sun...same number of days and same ports, the cost is approximately $4,000.00 more than what I had booked for. No option to change my booking to another ship or anything, just straight cancellation and an expectation to pay an extra $4,000.00 apparently. I was offered and have a $100.00 future cruise credit which is in my account as per the cancellation e-mail I received.
I don't think that is very satisfactory.

30 minutes ago, kamelia said:

I wasn’t able to use the app to order our medallions before our cruise, and was surprised that they were waiting for us, with our names already printed on them, when we checked in at the terminal. Fingers crossed that you will have the same experience! Safe travels 😊

That's interesting. Maybe I shouldn't sweat the small stuff and should worry more about whether COVID is going to crop up again. COVID has cancelled my last two cruises 🙂

Thanks!

47 minutes ago, PacnGoNow said:

When we picked up ours, we had stated to pick up at port on the order, and we did have our names on it.

Are you leaving soon?  If IT doesn’t fix your problem, can you order just the free medallion and free lanyard?  Then, you could have it shipped or pick up at port option.  Those options, it would have your name and sailing date.

 

The one time we picked up at the port, was because we would not be home 2 weeks before to get it shipped. 

 

 

No, the app won't let me order to pick up at the port either. No review items and the "place your order" button still grayed out. Thing is totally glitched out. It's too bad..I've had cruises in the past where I had no problem ordering the medallion beforehand while everyone else was having issues. Guess it's my turn. I'm kind of surprised that after all this time they haven't ironed out the bugs. Of course, after #3059 posts in the third thread of complaints, I should have known better. Frankly, I'm usually just a lurker around here and only posted because I noticed others were having the identical issue I'm having.

1 hour ago, PacnGoNow said:

We went right through, no one waiting.

Took about 2 mins, had our medallions on, showed our docs, that was it.

 

I never had a problem getting the medallion in the mail, since 2018.

 

No reason to sweat the delivery.  You get them about 2 weeks before departure.

If you didn’t get them for some reason,

then just pickup at the port.

 

No big deal, really.

If you pick them up at the port because you could never order, I assume you don't get your name and ship etched on them? They are just generic?

54 minutes ago, PacnGoNow said:

Okay, definitely sounds like IT needs to fix your booking.  Another glitch.

It really is no big deal to pick it up at the port, if you have to. Only takes a few minutes extra.  You prob want to buy the customized accessories, though.

 

But, if you’re like me, you want to do it all ahead of time.  
 

 

Exactly. Oh well, first world problems. Thanks for your help.

1 hour ago, PacnGoNow said:

Sorry, referring to the App ocean ready profile is numbered 1-5 for Green lane.

 

Does the Medallion pay line no 3, have a green check?

 

Yes, everything has a check except for the medallion selection. Everything else worked fine so 1,3,4, and 5 are all checked.

33 minutes ago, PacnGoNow said:

Then it must be a glitch on your booking, if they are going to get back to you also.

I wonder if Mom&MecruiseAL heard from IT?

 

Do you have green checks on 1, 3 & 5?

Especially, number 3…Medallion pay?

 

 

 

 

I've got green checks next to the first 8 items on the booking.

On 5/4/2022 at 7:50 AM, Mom&MeCruiseAL said:

Is there a secret to ordering the Medallion?  I've been trying for a month or more.  Tried on my phone and my husbands with no luck.  Even though we both ordered customize art on the medallion, nothing shows up in the review cart section.  I can pick shipping address and credit card but can't finalize the order.  Has anyone else had this problem?  

I've been having the same problem for the last month. Driving me nuts...the "review the items in your cart" section is blank and the "place your order" button is grayed out and not clickable. Very frustrating and a huge waste of time. The Ocean tech support advised they are helping people in the order of sailings so would get back to my case when they get to it.