cuinoz_fl

17 hours ago, nzOdy said:

As the thread on the Ocean Medallion App has been mentioned a number of times here I'll drop some relevant info.

The "Screen Reader Accessibility Mode" bug was introduced on 'some' Android devices with the

Nov 1st 2023 release of the Princess Medallion Class App, specifically version 3.0.108702.

 

Prior to this, my whole family have used Android devices on multiple Princess cruises with no issues. The brand of the device makes little difference to the susceptibility of bugs by less than stellar software engineering teams.

 

So, if you have a Samsung Galaxy device, AND you have version 3.0.108702 of the Medallion App, AND it's stuck in screen reader mode (announcing page objects to you and pages/tabs are un-scrollable), AND you do not use any Accessibility features on your phone, there is a fix to restore normal app functionality:

 

Steps

Close Medallion App

 

Go to:

Settings,

General Management,

Reset (near bottom of screen),

Reset Accessibility Settings,

Click Reset settings button,

Enter Password,

Click Reset button.

 

Thanks to member Hagainps for finding and sharing this workaround.

 

Once again:

 

• DO NOT do this if you rely on Accessibility settings on your device.
• This only applies to Samsung Galaxy phones. I do not know the equivalent settings on Pixels or other brands.
  
  I was engaged all day yesterday online with a Princess Customer relations agent and got some information passed to the Engineering team, who according to what I was told, have identified the issue and I'll be hearing an update on Monday (tomorrow) hopefully.
  
  Hopefully a new version will be released quickly to the Google Playstore to fix this issue.

This worked great. Thanks for the info