My husband is gluten and dairy intollerant. We cruised the Koningsdam last Winter and everyone went out of their way to help him. So we booked the same cruise again. This time it was completely different. They have changed the dining room menu selection and many times there wasn’t anything that could be made. Usually plain protein and veg would be acceptable. So we tried the Tamarin restaurant as many Asian items are usually safe, not this time, and the Morimoto Special meal was over cooked and tasteless. We wrote to Hal complaining but of course have not received a response. So I believe service is only as good as the current crew are prepared to offer unfortunately.
