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overlake7

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Posts posted by overlake7

  1. On 8/1/2023 at 2:50 AM, cruiserdf said:

    Thank you ..... This is encouraging.  But as we all know this can vary by ship.  Since the Captain's Circle Rep, change to the Events and Loyalty Manager, I found many are less helpful.  Why we always have a copy of the Travel Summary which shows the purchase, did you still receive the card / receipt in your cabin?  Did the Folks at the coffee bar know how to handle the charges?

     

  2. We just got off the Emerald Princess and had purchased a coffee package 9 months ago. We went to the Captain’s Club representative and after a few phone calls she informed us the 15 coffee or tea package would be honored. Be sure to bring a receipt of your precruise purchase to show! 

    • Like 1
  3. 4 hours ago, cruiserdf said:

    Fortunately / unfortunately we have a coffee card for our 8/12 Greenland cruise (Caribbean) and for our November 11/12 trans-Atlantic (Enchanted).  I was going to cancel them, as I highly suspect they won't be honored.  But, I decided to leave them in place and show passenger services my travel summary to see what they do.  Best case they honor the card.  Most likely they credit the amount back as OBC.  Worst case they do nothing and then I have to fight corporate.  We will see .......

     

  4. Last Novembere were on the Norwegian Bliss in a 2 bedroom Haven suite that was the nicest suite we've ever stayed in . The private observation lounge with all day snacks and goodies was fantastic as were the comfy couches and chairs. The only problem we had was when leaving the Haven area it was wall to wall people, not a quiet are to be found so rarely left the haven area.

    • Like 2
  5. We will be on the Enchanted in  October and don't have a flight till 4:30 from Newark in the afternoon.We are considering a 4 hour city tour but the time of the excursion is stated as 6:30a.m. Has anyone taken a similar tour and is that the real time it leaves from the ship?  Also does anyone know if there is anywhere to sit at Newark before we check in our bags as I understand we cannot check in till 4 hours before our flight?

  6. We had a penthouse suite on the Majestic in November on D deck(with the largest balcony), and were bumped to c deck penthouse because of quarantine cabin protocols. I was given no notice but happened to see the change when i checked my cruise planner online. I immediately called Princess but noting could be done to change back to my original cabin. No OBC was offered as compensation either.

    • Like 1
  7. Just got back from our Radiance cruise on Feb 5 th. Once onboard we went to guest services to ask for an upgrade. We were told no upgrades once on the ship (which was at 30% capacity). So I would try at the port itself before entering the ship.

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