steveywtc
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Posts posted by steveywtc
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The worst customer service I’ve received on any cruise line. MSC stinks. Never again!
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Poor Customer Service, failure to issue refunds MSC CRUISES USA …. Here is where to complain
Consumer Affairs & Dispute Resolution Services (CADRS)of the Federal Maritime Commission
https://www.fmc.gov/databases-services/consumer-affairs-dispute-resolution-services/
BBB Serving Southeast Florida & the Caribbean
https://www.bbb.org/local-bbb/bbb-serving-southeast-florida-and-the-caribbean
The State of Florida Attorney General’s Office
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division
The Federal Trade Commission
https://www.econsumer.gov/english/#crnt
Your credit card company to dispute the charges
Your travel agent to dispute the charges
Email: MSCExistingReservations@msccruisesusa.com and Denisse.Storti.consultant@msccruisesusa.com
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Cruising solo and looking to meet other solos and groups.-Steve
MSC CRUISES USA Poor Customer Service, failure to issue refunds …. Here is where to complain
in MSC Cruises
Posted
Refund of $150 for port fees and taxes was requested 5 months ago for a no show passenger. MSC gave me the same old song “2 billing cycles”. To date… no refund. The customer service at this cruise line is horrendous!