New Cruiser here, (other than one river cruise) and had a local travel agent look into higher level rooms on a 2025 Silversea Silver Moon AK cruise. She said the higher level rooms were sold out. Thinking this was odd, we called Silversea directly and were able to book the rooms we wanted for the dates we wanted!! Her reason was because the agent she spoke with was 'not the most enthusiastic'. She seemed to be pushing a sailing on Regent instead.
What could be the reason behind this fiasco, other than a mistake on Silversea's part when the travel agent spoke with them? I have used this particular travel agent before, with no complaints.