Kaikit

Just got a call from Princess Guest Services regarding Star Cruise and if I had any questions regarding what had happened. 

I advised them that we will be keeping the cruise and look forward to sailing should it leave on time. 

Advised by Guest Services that because it is a guaranteed inside cabin, that there is a possibility of being upgraded... we shall see when the time comes... either way I am happy with this.

Another thing... I just got an email saying 20% off Mediterranean Shore excursions ending May 12... but you can't book any excursions on this boat as of yet.... Another screw up by the marketing department....

No, I meant the boat can't be in Australia and the Caribbean at the same time... as they are still selling the Grand Caribbean in November....

8 hours ago, Princess Cruises Fann said:

https://www.travelgossip.co.uk/product-news/grand-princess-to-homeport-in-san-juan-for-winter-2025-6/
 

Wonder what Princess will do with the Grand cruises that are currently scheduled for Australia and New Zealand during that time and still show as available as booking on the Princess Cruises website?

Well, the boat can't be in two places at once ? 

1 minute ago, dog said:

Exactly why I closed the thread and now asked for it to be opened up again.

It is an excellent example of what is going on at Princess Cruises.

The website and customer service appear to be inept at doing a proper job.

Those wishing to continue on with the cruise get a free inside cabin &$200 OBC.

 

Too good to be true.

I just wanted to say thank you Dog for posting this... I am not at all disappointed as even with an inside cabin it's still a bargain to what we would have paid and on a new boat. 

Let's hope it goes... lol. 

Would I have liked to get what I originally booked... YES!, but am happy that they at least gave us an inside cabin instead of nothing. Yes, the drink package would have made it more palatable, but overall, I am still going. 

18 minutes ago, voljeep said:

so, if you want to upgrade to the cabin you 'booked' - what is that cost to you, and what would it cost me, if I tried to book today

The rates below are per person, in addition to what you have already paid for upgrade from interior cabin:

Oceanview: $280

Deluxe Balcony:$630

Mini suite: $1050

Cabana mini suite: $1120

Look on website for current prices....

1 hour ago, N.Ice said:

If Jen wants to learn something from this thread, I think one thing would be to develop empathy for their customers.

 

The situation they have place us in with a short timeframe is:

 

Do nothing and end up with something you either didn't agree to, or risk losing your money,

 

OR

 

Call this number that we are providing to you, and because of lack of communication and preparedness on Princess' part, spent a lot of time on the phone and probably still lose your money unless you keep calling back until you hopefully get it credited back.  You know our time is valuable (as is everyone's), and we engage Princess (and other cruise lines) to find enjoyment... not to add to our stress.

Absolutely.... 

The communication email that was sent was so top down that it left a bad taste in everyone's mouth. It left a lot of questions unanswered. 

Let alone the Princess Reservations had no idea what any one of us was talking about. 

A lot of wasted time spent on hold on our side and tying up the reservations line on their side. 

If Princess would of offered the "drink package" included with the inside cabin, most of us would have been happy that they were trying to accommodate their error...and that would have made it more palatable...