Papau Krikac

GOOD Morning All: I am back to report after writing a detailed letter about the way the cancellation was handled and the fact that other options were not offered, RCCL made it right. Our confidence in RCCL is 100% restored and we received a credit for my daughter on a future cruise. and I am happy with that. We are now looking forward to taking her in the future now that her health is getting better every day. Thanks for having a place to share our concerns and have the collective wisdom available we all can benefit from.

Yup. 20 20 hindsight,I did write a letter so I will report back IF there is any favorable response from RCCL.

At this point we are ok to simply walk away. My only wish was that the communication was better. After using 4 rooms where two were adjoining and having 8 people (One was a balcony suite) we could have made it work without paying for someone who was not there. Thanks to all. My next post will be about how much fun we had with our family onour next cruise.

Clugie I define as "moving things around in a way that does not make sense" "Not the way most people would handle a problem, with a goal of getting their way in the end" something like that.

All is well, thank the Lord. I call my daughter in law Daughter in Love...

Yes

Hello: We actually called before the cruise to let them know our daughter had a stroke and was not coming.

The Royal agent would not give us a cancellation letter because in her mind my Daughter did not cancel, She was replaced. AON Wrote wrote me a note "After a thorough review of the claim documentation, we have been advised that no cancellation charges were imposed on the booking by Royal since no cancellation charges are being withheld, we are closing your claim"

Sandy toes-GREAT Point. We are planning on another Alaska trip soon so IF its on RCCL or another I will book thru a Travel Advisor for SURE. If Royal comes thru it will be on Royal, if not another cruise line.

Such wisdom here. It is clear you all are seasoned cruisers. One key point is we ONLY called AFTER the cruise was over to make the claim.You would think that there should be a refund if my daughter did not show up. Worse case scenario we lose the money. We are certainly thankful that we had a great time on a great ship. We tip big because we so appreciate all the staff. As far as my daughter - she is doing GREAT. God is good.

Again, thanks for taking the time to weigh in. I will write to the big wigs and ask for grace and a review of their decision. It is way too confusing and it should be as simple as "My daughter did not cruise due to a sudden stroke not from any pre-existing condition and we would like a refund for her"

Here is the Genesis: This is the Genesis of our reservation on Wonder of the Seas – Sail date June 23 – 30 2024 June 15 2023 we sailed to Bermuda (9) people on Liberty of the Seas During our cruise we booked (using Next Cruise) a cruise on Wonder of the Seas for June 23 -30 2024 for (9) people. We booked a stateroom that would accommodate 6 of our party and an additional balcony for the remaining 3 of us. Sometime later when we came home and rethought all 6 being in a stateroom with one bathroom (not ideal) we called and changed the reservation to the following 68xxx - xxxx xxx– Daughter in Love and Daughter xxx– Me, Wife, Grandson The agent xx made the changes to the now 4 staterooms BUT unbeknownst to us he did not transfer the $900 deposit equally between all four reservations, thus cancelling reservation #xx. After several calls explaining our situation we did get the stateroom reinstated after RCCL reviewed our hour long phone conversation and said that the agent was in the wrong. Fortunately we were able to get the same stateroom back. February 28, 2024 we purchased travel insurance for all nine of us through AON Travel Insurance On June 6 2024 xxx had a stroke and she would be unable to fly or go out of the country. We needed to cancel her cruise. I spoke with xx at AON and he directed me to tell RCCL that we will be cancelling my daughter from reservation #xx. He was not clear on the procedure of how it would work with pulling an adult out of a minor’s room, grand daughter being the minor. June 10 2024 I called to cancel my daughter I clearly stated that my daughter had a stroke and she will not be able to cruise, thus I need to cancel her reservation. The agent acknowledged that daughter had a stroke and that I needed to cancel and he told me he was sorry for the medical emergency. I was very concerned that if I cancelled daughter on reservation #xx that grand daughter would be cancelled also, as she had the same reservation number. Remember at the beginning of this reservation we had a scare with the reservation being cancelled due to the $900 deposit not being distributed properly. The converstation was led by the agent, I as a consumer do not know the terminology or procedure on how to clearly cancel a passenger off of the reservation. The agent came back on the line after a brief hold and told me that he had to move Son off of reservation # xx to make sure that grand daughter , age 10 had an adult in her room. Jgradsons , reservation #xx could remain in his original cabin because he had an adjoining room with his mother, , reservation #xx. I assumed that this was the way that my daughter would be cancelled off the reservation as this was what my initial request was. June 12 2024 In addition to the medical reports that were sent to AON, AON requested a copy of a cancellation invoice from RCCL June 12 2024 Called RCCL and talked to (Agent #xx) she explained to me that daughters tax was refunded on June 13, but it was Son that was cancelled out of grandsons room and moved to daughters room. I NEVER ASKED FOR SON TO BE CANCELLED. She told me that I will not get a cancellation letter because I did not cancell daughter she was replaced. The agent I talked to about daughters stroke knew and understood that I needed to cancel daughter. That was the whole purpose of my call. As a loyal Emerald RCCL member and a consumer we are beyond disappointed that after an emotional event such as a stroke and doing what we thought was the correct direction of cancelling daughters cruise would result in them telling us that we did not cancel her reservation. How does the general population outside of the industry know how to cancel other then telling your agent I need to cancel?

Wow, thanks SO much for the replies. We actually called AFTER we returned because we were concerned that they would screw our rooms bookings up like before. They accidentally cancelled one of our rooms and we caught it. The insurance allowed calling afterward. The clugie way they replied was like moving chess pieces around in an effort to keep from canceling my daughters room. They sdaid they needed to keep an adult in a room even though they were adjoining. My simple understanding is when we called to CANCEL that meant CANCEL not move reservations around to prevent canceling. When I called to tell them my daughter did not sail, they said "So sorry she had a stroke" but that is where it got so very confusing. They started moving reservations somehow? I will take all the advice and see where it leads. Thanks.

Hey All: Sure can use some help. We returned from our 15th Criuse, this time on Wonder of the Seas. Had a blast and took 8 of us, 4 grand kids, son, daughter in love and us grandparents. Unfortunately my daughter had a stroke two weeks before we left and the doctors forbid her from going. She has special needs. We finally got over the bummer and disappointment and after flying my sister our from California to have camp in our home, we got some rest we desperately needed. Here is the major bummer-we purchased cruise insurance and after sending all the required paperwork to RCCL they denied refunding my daughters cruise monies. How is this possible? It was so clugie when they explained that they moved people frpm room to room around the 4 rooms they had and therefore we didn't cancel, just reconfigure? We paid over $1,000 for insurance just in case and when the unthinkable happened they did not honor the deal. Do we get a lawyer? How do I bubble this up to someone who cares? God Bless