Cruiser8087

1 hour ago, hallux said:

Would you like for them to plan future mechanical failures better?

 

So they're giving you 20% off the fare of a future cruise, around 20% back on your current cruise (maybe 15%?) and $100 to spend on board?  Seems generous.

 

When was the last time you accurately anticipated the breakdown of a 20 year-old vehicle that had otherwise been meticulously maintained?  These things are machines built and maintained by humans, they could do everything right and yet things can still fail.

 

I watched a CruiseTuber's video earlier - this actually couldn't have happened at a WORSE time.  With the Crowdsrike failure Friday that cause all those cancelled flights, some of the people on board apparently may not get flights home until Wed because of all the re-booked airline passengers cascading.

did I mention anywhere that they should plan for mechanical failures - it’s how they respond to a failure of an asset they are using to charge customers $$$ - thought that was obvious (apparently not.) And to your point on predicting failures - I run a business and when my asset fails to deliver its value to my customers I more than make up for it. I can’t predict when exactly my asset will fail, but I do know it will fail at some point so I build contingency in both my budget and pricing. Basic business sense to maintain a strong customer experience. 

In any business it’s the response to an issue or failure that drives customer experience. If you run a business on assets that can fail unexpectedly then most businesses make up for the failure if/when that failure occurs. 

For those curious of the itinerary change, details below.
 

- Notification Time:Less than 24 hours before check-in. Talk about a last-minute surprise!
- Shortened Cruise:By one whole day. (Because who needs that extra day of relaxation, right?)
- Port of Call Casualties:Goodbye Tortola and San Juan. We were especially looking forward to Tortola. 🏝️

NCL’s compensation

- 20% Future Cruise Credit: Like a rain check on a future party – nice to have, but doesn’t quite make up for the missed celebration.

- Pro-rated Refund for One Day Lost: A decent gesture, but still leaves a lot to be desired.

- $100 credit to stateroom

Thoughts on from those impacted on the compensation? And those not impacted - what would you have considered fair given the details above?