Scottiedog473

I was told that the issue had been resolved with my refund. Take that as you may. I took the response as go away. A fabrication - not in the least.

An update from Cannes. The refund was the beverage service charge and Dining service charge when they arbitrarily dropped free at sea from my booking. The ship Customer Service was near worthless as we had to wait for Miami office to open. The call line was worthless as it went to a UK agent that basically said it was my fault for not catching at checkin that items were dropped. Chat on site said in a nut shell "you were refunded so be happy and shut up". Finally clawed up the chain in Miami once that office opened and got Free at Sea restored and paid the refunded service charges. No one was able to explain why this happed, there were no late changes to the itinerary, there was zero communication from me to NCL after final payment so no communication that could have been construed as a change. I am at a mystery on the "How". While I should be happy that it is now resolved, I remain upset about the fact that I had to dedicate the start of my vacation to resolve a NCL issue. All without even a "sorry we missed up". I appreciate the feedback and comments, IF I eventually find out the "how and why" I will post. To also answer a question from above - booked directly with NCL and using an Amex card.

Hallux, I have no drink pass, I have no dining, I have no shore excursion discount, I have internet packages. EVERYTHING on the promo is not applied. Drink pass itself is a $1,962 alone. It appears they converted to a non Free at sea booking. AFTER FINAL PAYMENT!

Booked this cruise a year ago. Primary factor being the PROMO's offered for the price. Got on board and NONE of them are applied. Customer Service onboard is NO help. The chat on NCL website says I was "refunded" - check card - received $542 back on 7/18 (AFTER Final payment receipt on 4/1/2024. No communication via email, app or any other method. Guess NCL is stating all of the add ons (picture) is that value (Minus the prepaid service). Several cruises on NCL and this will be the last.