Nm hehappysailing

Just from original cabin number I had chosen - im now about 10 cabins further down the corridor

I dont know what was occuring behind the scenes. Cunard exec stated that the TA worked really hard to help bring about the result. So Im still in the dark what really happened. Must say Im tempted once I board the ship to see if I can ask the people who scored my original cabin, when and how they gained the booking .

I googled Cunard with a variety of combinations as LinkedIn was a little closed to providing exec names. But once I realised Cunard execs in Australia were under the carnival banner, more current names popped up & then able to search for the email address

The Cunard Carnival replied that she prefers to remain behind the scenes, gets involved when cases are escalated, and graciously stated that it was a team effort - her crew and also the TA. So yes, not to reveal her name and title etc

I was able to log into Mycunard this morning with my original MyC booking number, and as promised a state room balcony for the full 28 days - so she's done a great job of fixing the disaster. - Ive just emailed asking her directly if Ok to state her name and title

Didnt feel right publishing her name without her permission on here, even when in glowing terms since these boards are public. But I can say I found it via LinkedIn Australia, and under Carnival cruises. And if anyone finds themselves in a similar predictament with Cunard, Im happy for them to message me.

I tried logging using the 3 codes for the different cabins booked for me last Friday, but they no longer work. Hopefully the TA provides the new one tomorrow. I never received a reply email from the Travel agency's main company director, but would expect something to filter through due to Cunard's investigation. ( BTW in case anyone is wondering, I never stated the TA consultant's name in my emails to Cunard or the TA either, as I didnt want her job to be in jeopardy but nor did want to miss out on our trip &/or money spent, or end up sleeping in the bowel of the ship 😄

Email from Cunard - Carnival this morning : "from our UK colleagues that we have been able to reinstate your original booking which is brilliant news....." how good is that 🙂 and theyre contacting the TA on my behalf, and promising to investigate deeper to ensure such a stressful situation doesnt happen to anyone else. So Im waiting on new log in -booking confirmation details, but so relieved, and thrilled that Carnival took it on themselves to correct it, regardless if it was the TA's fault.

Thank you !

Another update : The TA got us back on the ship phew ! But unfortunately the second two weeks we’re stuck down on level 1 . (I paid extra for a clear view balcony - especially since I even get seasick on the Sydney Manly ferry) ) However , a lovely Executive Director of a Cunard Australia replied to my email and will try to help regardless (in her words) of where the blame lays & will contact Cunard Uk etc on my behalf . Hopefully I’ll be pushed up the waiting list. thanks all again for so much helpful advice . Feel far more confident now that Cunard Head office are trying to help me 😊

Nina’s email bounced as did all the others .i ended up calling Cunard complaints feedback & obtained a generic email address that goes to. Carnival Australia

Thank you - I’ll give that site a go . I obtained one directors name via LinkedIn but it’s hard to get the actual emails

I tried calling Cunard late yesterday - the call centre for Australia is woeful and they keep telling me I have to speak to my TA. So I’ve just tried sending a long email to Cunard complaints form and a similar to MD of the travel agency . And yes they keep deflecting

Back to despair again . Despite the phone call on Monday morning with the good news of booking mixed cabins across the 28 days , I’ve received no written confirmation or number, and now finally an apology email this morning that “things are happening in the background & they’ll let me know “ 😥

Thank you - my anxiety is still high , as I still haven’t received the Cunard booking confirmation code/s . Maybe just super unlucky this time , as I’ve never experienced such a balls up in 40plus years of travelling . And your experience re customisation in MyCunard is what I thought too -only available once final payment was made 🤔. So confirmed fully paid booking & the suddenly cancelled? Missed?

Thank you - can you please tell me where you you can see those availabilities ?

Good news - (I’m waiting for it writing ) TA rang me this morning . She as another member on here suggested doing, looked at the different legs of the 28 day cruise and is able to book me different cabins . I’ll have to switch a couple of times , but we’ll at least be on it ! Balcony, as paid for the first two and on the waiting list for balcony for the remaining - but we’re going Yay! So just waiting on written confirmation Thank you everyone for your support , empathy and advice 😊

So far conversations with Cunard Australia have sounded like they’ve diverted to the typical OS call centre with no authority at all

Thanks I’ve stayed polite so far , but I do wonder who I can contact within that travel agency . I hope linkdn might give me some insight to both the TA and Cunard to beg to be number 1 on the list .

1. I couldn’t log into My Cunard Wednesday night so called Cunard Thursday morning 9am who could see my name on the system but referred me to my TA. I rang TA at 9.10am who then looked up my name & replied I can’t discuss your Trip, your consultant has to. She returned my call at 2.30pm , starting with ,”im so sorry to tell you this .,. “. 6 weeks after my cabin was fully paid for.! 2. I only paid for the cruise with the TA. We booked the return flights, hotels , Airbnb etc in Italy & Paris ourselves to extend the four week holiday to six weeks , with the 28day cruise being the key destination

Yep - thank you . I was way overly trusting & wrongly assumed that the money I paid the TA would quickly if not immediately go to Cunard . Didn’t know to check Cubards ‘pay my balance ‘ & just thought from the TAs email that read it was fully paid , on time and confirmed , here’s your cabin & Cunard booking number -please log in & personalise your cruise - which I did 6 weeks ago, selected Open dining , notes on the onshore tours etc etc . When were they going to tell me I didn’t have a cabin - when I had flown to Italy and standing on the dock ? Sorry / I’m just so upset . I’m taking the TAs word for it, that they’re actively working on resolving it BUT I am wondering if there are officers in Cunard i can email as well as the TA to beg I’m placed at the top of the waiting list, for a cabin I booked last November

Unfortunately not . Didn’t know any better . It’s a large well known TA and I didn’t know anything was amiss until I could no longer log into MyCunard .

Thanks - what’s PG?

We paid the deposit back in November and according to the TA terms , balance to be paid by June 10. I had confirmed with TA a week or so earlier the amount , and paid the balance on June 7. Which our credit card statement also shows the transaction date (June 7) and fully processed by Visa by June 10. This was also reflected in the TAs statement to us both then and even yesterday still showing our booking as confirmed .

I just checked our credit card statement and definitely shows the transaction by the TA on June 7 and cleared (?) by June 10 (I’ve blocked the agency name in the image, I had even made extra payments to ensure the visa process fee was paid , as their t&c demands it but doesn’t include it in the total .