The Cunard website is simply awful, I am an retired IT manager and it is one of the poorest websites I have ever posted on. The entry boxes have excluded characters like '&' and "()". I only guessed this while entering data because what the problem was due to my proffessional experience. It also hangs up when trying to complete the information, really poor especially if you consider the It competence of a large number of it's elderly customers, not goo at all.