I used their new service to book the flights rather than use BOGO. The only thing she did was book a flight that was way out of my price range but told me it was only$580.64. That was the about i had to pay. She was not forthcoming that this $580 was the down payment and that the total price was $1517. Granted, I know my flights, but that is not the point. The point is that the total higher cost was never disclosed to me over the phone. She only disclosed the $580.64. I am trying to find out if their calls are recorded.