drinksta

I asked the person in that room and they didn't hear anything. I think there must be a bulkhead protecting the other rooms. Also the other room they offered us was 3127 and was dead quiet.

"Not challenging your experience or comments", then precedes to challenge them. I feel like your first point is a bit of gaslighting and trying to make celebrity out to be some hero or savior coming to our rescue by graciously moving us to a room that doesn't vibrate. "they worked hard", yes and so did we to pay for the cruise. I'd like to remind you of this threads age and how celebrity have obviously not worked hard to fix this problem in this room or at least make people aware of the issue. To your second point, this room is advertised as a 'Prime Oceanview' room. Prime meaning more expensive than the rest. Also, no matter how you want to put it, we paid more money than a guarantee room of the same type. To the customer, that is the definition of paying extra. Not sure why you want to point out this wasn't some 'fee' to pick a room. It could be very well considered a fee, similar to how picking a seat on a plane often costs 'extra' and could be a fee. "They offer the lower fare than standard as a trade off", yeah its their business model to maximize revenue by either getting customer to pay more to have certainty or foregoing that certainty so the cruise line has the freedom to sell rooms until the last minute at a higher price and put you in a room that suits them best. The cruise was excellent, but celebrity is aware of this issue and has been for years and isn't doing anything about it.

Well its 2024 now and 3128 is still directly above a generator. We went on the summit for an Alaska cruise and immediately upon entering the room I heard what I could describe as a 'semi-truck' idling outside the window. I thought 'ohh, its probably just sound being reflected from the cruise terminal and should be quiet once we are underway'. We departed the port, went and had dinner and come back to the room to find the still with this sound. I figured it just white noise I guess, maybe all the rooms are like this. However upon laying down on the bed to fall asleep I noticed that the bed was actually vibrating as well due to the sound. I went and talked to guest services (conveniently only about 200ft away on the same deck) and they gave me the 'surprised pikachu face' look when I explained the problem. I said is this a normal noise for this deck/room. They said no, they don't have any recorded issue with my room and they would send house keeping to investigate. About 30min later they offered us another room, which was on the same location but on the port side. We visited the room and it was much quieter confirming its an issue with out room. I then went back and explained that although the room was much quieter I specifically booked a room on the starboard side due to this being a one way cruise and wanting to be on the land side. I asked if there was anything else they could offer us. The next day at about 10am we got a call saying that they could move us to a room on deck 7. We went and had a look at that room and it was a balcony room. So we moved and had a great cruise. I appreciated how we could find a solution however I don't believe celebrity it being 100% honest when selling this room. I booked directly through celebrity's website and even paid extra to pick a specific room. There was no mention of a noise or vibration issue. I would expect they should put issues like this as notes on the room much like they do with obstructed view rooms. While we were waiting on another room I did some googling (thanks to their fast premium wifi) and found this thread. I finally remembered I needed to give a status update.