OMYx3

We pre-booked through HAL using our credit card. Like Rambozo68, they refunded it to our onboard account and said it was a refundable credit that would be refunded to our credit card within a few days after the end of the cruise (which was Aug 24). The experience Rambozo68 talks about is exactly our experience. After waiting on hold and actually talking to someone, all they can say is "you need to be patient." And at least 4 e-mails to guest relations with ZERO response. The cruise was great up until this point. If they would respond and simply explain why there is a delay in refunding the money and when we can expect to receive it, we would be fine with that. But to not respond at all isn't a good way to treat your customers.

Yes, ours was for a glacier helicopter trek arranged through and paid to HAL. It was cancelled in Juneau the day of the excursion due to weather. On the ship, they said it would be refunded to our credit card within a few days. We are now at 3 weeks.

We have had the exact same experience. Returned on 8/24 and have a close to $1,000 refundable credit for excursion cancelled due to weather. Multiple emails to guest relations with ZERO response. Called guest relations and they couldn’t give me any timing and said, “you just need to be patient.” When I asked to speak to a supervisor, she said escalation wasn’t available. So frustrating.