Dread_Pirate_Roberts

I don't know where you got the idea this scenario "is always the cruisers' fault" I don't know how many people do this, but I assure you that was not the problem. We booked in Feb. 2024, and paid in full based on the pay schedule. I'm also a life-long boater and would never "skip" on reporting to their muster station. I am the mommy figure that everyone relies to make sure everything runs smoothly. Don't know who this character represents, but it does not represent our case.

Any chance you have a link to the Japanese case? I think any precedents could help me. I appreciate you explaining a Celebrity cheerleader, but it's a bit trollish feeling as a novice.

I have an entire communication log already with the TA, and have been talking to the same key people each time. i think this is one main reason they already facilitated reimbursement the cruise cost.

We all got our insurance together with the package. Thanks for the info - I'll check on how long with can make a complaint.

I'll be submitting my receipts to the travel insurance, but I still was giving the impressed this insurance does not cover when cruise companies are at fault. We all got insurance - it was all of none option.

Also unnecessary answers, but here are the questions you also asked: 1. Celebrity took the blame. I have credit card receipts for everything. They just don't want to pay for everything. From this point in time, finding the exact blame is irrelevant because Celebrity took the blame. As a data scientist, I know that "best guesses" do very little to change processes. I do not see any value in re-guessing this complex system's data transactions and updates. 2.TA also refunded one hotel night, as that is the only additional reservation made with the cruise reservation. 3. I was the only novice on the trip. My 2 friends have each been on 3+ cruises. 4. I checked my cruise reservation several times. The last *notification* related to my reservation arrived on Friday (flight Saturday, cruise starts) from my TA, and I've been receiving Celebrity emails and postcards for months and months. 5. When I logged on to check in to the TA site, no problem, all reservations as expected. As for the Celebrity site, I was given odd errors, I was not allowed to see the reservations. I was initially giving an error, but no alarm bells. It said something like my TA and cruise's accounts were not syncing correctly. By the time I found issue a couple times, I planned to contact customer service, but they was already closed for the day. I still had a confirmed reservation with all the codes in hand before we left for Florida, so we figured we should just take that to the dock.

Does the US style-travel insurance vastly different? Who pays for the insurance, and what does it usually cover? If there is a US person who understands this better, let me know! The main kind I see in the US are travel insurance companies with policies purchased by consumers. The insurance is paid so that the end consumer is not left owing a bill they cannot pay. US Consumers buy travel insurance so if they get sick, the flight and cruise companies are reimbursed. Unless I'm missing something big, I am not helped by that scenario.

Ya, I would agree that US vs. Australian travel protections are likely quite a bit different. US companies love the vouchers because they keep your money either way, and are likely to upscale you.

So you must have missed this: I already have all the receipts (I'm a data scientist - I had those ready to go the day I got home.) I have already sent my receipts and summary trip costs to BOTH the TA and Celebrity. My problem is not receipts, it is getting someone to pay for all the additional costs (Celebrity paid the cruise cost, and they also took blame). I'm also a bit frustrated when I came to this forum, identified myself as a novice cruiser, explained that Celebrity has already taken blame for the error/mistake, and still have been told several times that I must have made the error.

Thanks, again, for all the reminders to file with the insurance, and I will do that after exhausting my other options. But I was hoping for suggestions on next step, not what I did was wrong. Does anyone have experience with online, large travel insurance from the perspective of how and when to make a claim when the cruise has already claimed fault? I'm asking if anyone has attempted and/or been successful with reimbursement for ALL the trip costs (flights, travel, lodging, eating) when the cruise itself made the error? Everything I found was the customer making an error and the insurance covering it.

Thank you. I appreciate the clarification. I know online words get misunderstand easily. And correct, I'm not planning to use that TA again!

Thanks for all the reminders to file with the insurance, and I will do that after exhausting my other options. Does anyone have experience with online, large travel insurance from the perspective of how and when to make a claim when the cruise has already claimed fault? Everything I found was the customer making an error and the insurance covering it.

I am planning to make a claim, as my last step. I read over the insurance, and from this laypersons mind, the insurance maining covers unforeseeable circumstances at a travel location (weather, illness, unrest). I can't find anything about reimbursement for double bookings or problems caused human or computer error.

As I stated in the original post, "don't use 3rd party vendors" was the initial response from Celebrity. Stating "you should have known" after I clearly started i was a first time cruiser, is reductive and unuseful. I clearer was asking to advice on my next steps. AND Thank you for making me feel so unwelcome in a as a new member of this community.

Sorry in advance for the long post. I'm trying to include everything I remember. Earlier this month, my two best-friends-since-high school and I had booked a 6-day cruise out of Fort Lauderdale. We had all turned 50 this year and wanted a special way to celebrate, so we booked the cruise. We flew in the Saturday night before and stayed at a local hotel. I tried to pre-check us in online the night before the cruise, but I kept getting errors like "we cannot find your reservation." I had an email confirmation from my travel agent of our fully purchased cruise, along with the room that we had selected when we purchased the cruise. I assume there was some kind of computer glitch, so we headed off the boarding pier on Sunday morning. When trying to check in, they stated we DID NOT HAVE A RESERVATION. BTW, we also purchased travel insurance. We were taken to the customer service desk and showed them our documentation. But they stated that because we were not on the manifest, we could not board. And the ship was full, so they could not give us a different room. In fact, someone else was already booked into the room on our reservation confirmation. When we inquired how did this happen, they stated it was the fault of the third-party travel vendor (a major online one, but I'm leaving out the name). We went back to the hotel and told them we would be staying there again. I am disabled, and this traumatic interaction at the docks, trying to get the cruise line to honor our confirmed reservation, triggered an immediate health tole on me; within a day, I was showing signs of an infection (stress lowers my immuno-response). We updated our flights to Wednesday (rather than the following Sunday), which cost an additional ~$200 each. During the time we were in Florida, we went to a few local gardens and parks and ate maybe 1-2 meals a day. When we returned home, my husband immediately took me to an urgent care, who prescribed antibiotics. However, by Friday morning, I had to be taken to the ER. After my recovery, I started calling to find out how to be reimbursed for our whole trip. Initially, the cruise company had said it was the fault of the third-party vendor, that is who I called first. The vendor immediately said they had the correct information, which was correctly communicated to the cruise company, and therefore the cruise company was at fault. Ugh. After a few back-and-forth calls, I received an email from the cruise company, "Once again, I sincerely apologize you couldn't sail with us on the Celebrity Beyond that was leaving on September 15, 2024 because of our mistake. I truly regret this impacted your enjoyment of your cruise vacation. As we are eager to restore your faith in our brand, please find the Future Cruise Certificate offer for your use on a forthcoming sailing with Celebrity Cruises." In addition to the refund, they afforded a $450 voucher (good for only 1 year). Then, the travel vendor would reimburse the first night at the hotel because that was directly booked through them, but none of the further nights because they were a separate reservation done directly with the hotel. So, this leads me to our current place. We believe we should be refunded for 100% of our trip cost since the trip was the cruise, as we did not get a cruise. Our biggest additional expenses are the flights (~$1400), additional hotel stay (~$500), Lyft/rental car (~$400), and food costs (~$900). The travel vendor has said these are not their problem, since we did not book any of those items through them. And the Travel Insurance - we cannot find anywhere the policy deals with double bookings. I think the cruise line should pay the remaining costs, as they accepted fault. But they say they only have to refund the cruise cost. I'm looking for help on next steps and any online documentation regarding double bookings on cruises. Anyone?