We will be cruising to the Caribbean on Sun Princess later this year. We recently found out that the deck plans would change after October 14th.
Initially we booked a Cabana Suite, but found out that category doesn't include the regular suite perks. We felt that was not a good value, so we changed to a category D1 premium balcony and upgraded to the premium package, and had planned to purchase the Sanctuary pass.
Princess changed some of the cabins that were in our category to D0, and they include the premium package and access to the Sanctuary. Now we aren't able to purchase access because it's guaranteed to certain suite categories and D0's.
I believe most decks have eight cabins like ours. We're on deck 15, and those cabins are 238, 239, 320, 321, 459, 460, 603, and 604.
At first they changed 238, 239, 603, and 604 to D0. We called Princess and told us that there was nothing they could do, but felt if our agent called on our behalf that we should receive some kind of compensation or gift.
Our agent was told there was Princess could do for us.
We decided to contact them again and found out that they've changed the categories again, and now the only D0's on the ship will be where 603 and 604 are located on 15.
Has anyone had an experience like this?
I'm just hoping that Princess has all of the restaurants and entertainment venues up and going when we cruise. There are still a few that still aren't staffed or operational.