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rwams

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    Refunds - any received to date?

    in Holland America Line

    Posted

    On 6/9/2020 at 2:15 PM, GabbiRose said:

    I think we would have been on the same Baltic cruise, 05/10/2020 round trip from Amsterdam. I cancelled on 03/07/2020 through the Big C warehouse. After 61 days of no communications from HAL I disputed with the 2 credit cards I used. The 2 CCs gave me all my monies back in conditional credits. As of today, HAL has NOT sent me anything!!!

     

    Did you get all your money back or did you get FCC for deposit/penalties and money back for the remaining cost? I cancelled 64 days before departure where I would be penalized the deposit amount. I booked at a special reduced deposit of $200. When I cancelled, I was expecting the $200 deposit penalty back as FCC but HAL turned that $200 FCC into $800 FCC. HAL said that the reduced deposit penalty is turned into a full deposit penalty. I think this is unfair because I don't see it anywhere in the contract. I really don't want any FCC. I hope HAL does not contest my disputes with the CCs. I don't know when I can cruise again.

    I received about 70% to cc..and the other is FCC to be used.

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