Cornus

I had the same experience...my crossing in June on QM2 was cancelled in April and I immediately requested a full refund.  I was notified that it would be processed within sixty days.  This never happened and after waiting for a longer period, I finally got tired of waiting and filed a dispute with my credit card company which appeared as a credit within days.  Cunard finally did issue the credit and the cc company just charged back the disputed amount.  

Quite different from this is a Viking cruise I had booked for this coming January.  I received an email a couple of weeks ago that it too has been cancelled.  I requested a full refund and was notified that it should appear as a credit on my cc account within three weeks.  I check my account on line frequently and the Viking credit was there within a few days, a much better response than Cunard offered.  

Same here...Summit to Bermuda in May.

Credit was finally issued to my Visa cc this week.  I received the original cancellation notice email on April 23 and I opted for the full refund which they said would be applied within sixty days.  Well, almost four months later it finally did get posted to my Visa card!  

The TA I had booked for last month was cancelled back in April via an email to me.  I requested a full refund of what I had paid and should have gotten it within sixty days.  I waited well beyond the sixty days and there was still no credit posted to my Visa card, so I filed a dispute with the cc company and a credit was posted to my account within two days.  I wish I had done this back in April!

On 6/19/2020 at 1:08 PM, tv24 said:

Some good news for us.  Today we had posted to our AmEx card a full refund for our westbound QM2 crossing that would have happened in just a couple of days, on June 21.  Cunard retained $600 which is from the open future cruise deposits that we had used for this crossing.  I requested the refund April 24, so the completion of the refund was less than 60 days.  No one likes to wait for a refund, but I give Cunard some credit for handling this one fairly well.  My comparison is to Seabourn, where we are still waiting for a refund requested March 15, almost 100 days ago.  Good luck to those who are waiting.

I was supposed to be boarding this crossing today in LeHavre.  I also requested full refund when this was cancelled on April 24.  I've been checking my Visa card daily and still no credit posted.  If it's not there by next week I may just file a dispute with the cc company.  I probably should have done this back in April since the cc company issues a credit of the disputed amount within a couple of days.   There is absolutely no reason why Cunard should take 60 days to issue the credit...it should have been done by them on the day it was cancelled.  

3 hours ago, majortom10 said:

I must be really lucky because Cunard so kindly refunded me twice for the same cruise.

 

Did you let them know?  And that they could expect a return of their over payment within 60 to 90 days?  

Finally had my credit posted to my cc account for the May 9 cancellation of the Summit to Bermuda.  Although it didn't appear until yesterday, it was posted as May 13.  

1 hour ago, Mr. Click said:

 Fast is 3 days, absurd is 45 days,  beyond that is really bad business practices.  If you can take my money on the sport and have it post to my account in a day, why can't you refund it in a week?  

Exactly!  I was notified of my cancellation by Celebrity 55 days ago [March 24], requested a refund the same day I received the email, and I'm still waiting for my refund!  Their cancellation email said that it would be refunded within 30 days.  I had insurance for this sailing, notified the insurance company of the cancellation the next day, and received a refund to my cc account within a week.  Seems Celebrity could have/should have done the same.

2 hours ago, charlielinda said:

Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise.  

I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise.  Their response:  

"We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy.  You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year.

Please confirm so that we may annotate your policy.  Thank you."

Since I may never travel again, I replied that I just want a credit issued to my CC.  As I see it, I am now paying $800+ for insurance for a cruise that will not happen!  Seems logical that this fee should also be refunded by the insurer.  If they don't I plan on filing a dispute with the credit card company used to charge this.   

1 minute ago, alek said:

if you are over 70 they want a form completed by your doctor stating you have no underlying medical conditions.  

I know that...all I'm saying is that X never notified me.  I only know about it by reading the cruise forums!

4 hours ago, alek said:

You could be right.  But it seems that if you were notified pre cruise ( even if it was short notice— we were notified only a week ago and now can’t reach our doctor who has closed his office)  they could say we did not comply and are therefore not eligible for a refund.  All of this very irritating to say the very least.  Even if I could reach my doctor, I don’t think he would want to commit in view of the climate we are all in at the moment. 

I'm booked on a May 9 sailing and have not yet been notified by X that a doctor's note is required...I would not have known if not for reading the cruise forums.  

4 hours ago, alek said:

 

 

They have created a last minute requirement for those over 70 to obtain a medical clearance which few, if any doctors will sign. ( that’s IF you can find your doctor at this point).  Therefore, they will be unable to board and will have no choice but to self cancel.—- again, saving Celebrity from having to take out their “ checkbook.”

 

 

It seems to me that if boarding is denied by the cruise line then that would be considered a cancellation by the cruise line, not a self cancel.  Therefore, a full refund should be given to anyone denied boarding.  

I have not been notified of this by Celebrity...only know about it from what I read on cruise forums.  What might happen if I show up at the dock and tell them I was never notified?  Unless they might notify me before the sail date, which is in May and may be cancelled anyway.  

13 hours ago, HS2BS said:

Over 70, elite +, sailing b2b on Summit May 9, & May 19 - NO EMAIL!

Same here...I'm also 70+ and on the May 9 sailing and never got an email.  

Which dates?  It's sailing out of SJ five times in Jan.  I'll be on the Summit in May and might book another cruise while on board.  

Don't want to hijack your thread, but just wanted to say *Hi*. In case you didn't know, we sold our house almost a year ago...probably why you haven't been meeting up with Brent at the IGA! We have lots of cruises booked for next year including two crossings on QM2, both west bound. Maybe we'll meet up on some future cruise or crossing.

That's happened to me at least three times...if not more! I simply call Cunard's 800 tel. number, report what happened, and they issue a credit to my Visa card. We never use the mini bar. It's annoying but easily resolved.

Just FYI...there is a roll call for your crossing here: https://boards.cruisecritic.com/showthread.php?t=2536600

Just booked today...sailing over on Nov. 12, staying on board for the return to NYC. Nothing like waiting until the last minute to book!

We did something similar a couple of years ago...NYC > Southampton, staying for a week+, and return to NYC on QM2. Our room steward agreed to keep our formal wear in his cabin for this period and returned it to us when we boarded again. Of course we left him a generous tip for providing this service for us.

Sorry we won't get to see you again...we're doing the Sept. east and westbound crossings.

We usually go to a few of them, but not every day.

My partner and I will be on this crossing...staying on to Le Havre and then back to NY.

I'm considering this for the NYC > SF portion, but won't know for sure until later in the year.

Great information! Thank you, Carol. Just booked the Hilton, now I just need to figure out what play to see.

 

Diane

In case you didn't know, there is the TKTS booth at 47th St. in Times Square http://www.entertainment-link.com/tkts.asp?show=all This site lists the plays and what tkts are available for that same day.