Posted
·
Edited by molunkusmol remove email address
I mailed a certified letter to NCL on Monday, February 9th, telling them that I received only an upgrade certificate and did not receive the cruise discount certificates that I earned. Today I received this email from them:
While transitioning from NCL Compass Rewards to NCL WorldPoints, a system error caused a miscalculation in final Compass Reward balance for a population of cardholders. The year-end file has been reprocessed indicating your final Compass Rewards point balance is 1117. Your new certificates will be mailed this week and you should receive them in 7-10 business days.
We appreciate your business and apologize for any inconvenience this error has caused.
NCL Mastercard FAQ
in Norwegian Cruise Line
Posted · Edited by molunkusmol
remove email address
I mailed a certified letter to NCL on Monday, February 9th, telling them that I received only an upgrade certificate and did not receive the cruise discount certificates that I earned. Today I received this email from them:
While transitioning from NCL Compass Rewards to NCL WorldPoints, a system error caused a miscalculation in final Compass Reward balance for a population of cardholders. The year-end file has been reprocessed indicating your final Compass Rewards point balance is 1117. Your new certificates will be mailed this week and you should receive them in 7-10 business days.
We appreciate your business and apologize for any inconvenience this error has caused.
Robin C. Siczek
Bank of America Card Services
980.386.9008