kimgeo

Thanks for the feedback

UWDawg-thanks so much for the details-I should have known those World Cruisers would have all the info on storage!!

Flyer Talker-what a great idea.  Never would of thought of that!!

From Coffee to Storage

First I would like to thank you all for so many helpful tips!  I have spent most of my free time over the past few weeks reading 59 pages of great info.

We are taking our first VO cruise in January.  We are planning on using luggage direct to ship a large suitcase.  Can anyone tell me if there is sufficient room under the bed to stash the suitcase-or any other hints on where we can store it for our 30 day cruise.

Thanks-Kim

First I need to say that it has taken some time to cool downafter this trip-but now I think I can write a lucid comment.

We are longtime HAL customers. We are 4 stars and had splurged to book an SAsuite-for the first time. We were listedas late fixed dinner (the only choice we ever make because we really enjoymeeting new people) but we were switched to ‘as you wish’ withoutexplanation. Our TA told us that basedon our mariner status and suite we would have no problem switching when we gotonboard. Additionally-we did know thatthere was a group on the ship-but we had no problem with that. We have met some nice people who travel withgroups-and we met some nice people with this group.

Our main issue is with the way HAL handled this problem. We were given no notice before weboarded. When we went to the front deskto discuss the problem and we asked to speak to the manager-we were told “We’resorry, but there is nothing we can do”. No one responded to our written comment card where we asked questionsabout the policy and the likelihood of this happening on future cruises, and noone has responded to our on-line survey. We have asked our TA to supply us a name at HAL to correspond with-butwe’re still waiting for a response.

Clearly HAL does not value our business and seems to belooking at a business model where they cater to large groups. I realize that we cannot affect thatdecision-but feel people should be forewarned if they plan to book a trip withHAL and are not part of a large group.