Woohoo!!! I got a response to the support request form I submitted 4 weeks ago... Enough said.
Dear Valued Guest,
We hope this letter finds you well. At our contact center, we strive to provide prompt and efficient assistance to all our valued guests. However, due to the high volume of inquiries, we were unable to respond to your inquiry in real time, and for that, we apologize. We understand the frustration this may have caused and assure you that steps have been taken to prevent such delays in the future which include improvement of processes and additional resources to assist. In addition, we have been diligently working behind the scenes to resolve the types of issues you encountered.
If, by any chance, your issue has not been fully resolved or if you have any further questions or concerns, we kindly request that you resubmit your question through our enhanced support form that allows our new dedicated team to better and more quickly address your need. Alternatively, you can call our Contact Center directly. Please visit our website to find the most suitable Contact Center phone number for your region.
Our dedicated team is available to assist you promptly and ensure your concerns are addressed.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience. We value your business and remain committed to providing you with the exceptional service.
Sincerely,
AZAMARA®