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Thank you for contacting Oceania Cruises.

We apologize if the recent modifications may have caused you any inconvenience. We needed to make some slight modifications to our arrival and departure times for a few select scheduled ports of call on a few upcoming voyages. In some instances the ship will arrive into port slightly later than scheduled or leave slightly earlier. You have our assurance that this will not impact our impressive collection of shore excursions and the amount of time in each port is designed to still provide guests with ample time to explore these exciting destinations.

I show that you have not purchased any tours through Oceania Cruises. Even if you decide to do tours independently each port of call visited is giving our guests more than 8hrs to see the port. This should provide not only our tour operators but any independent operators you may be working with to see the various sights at the destinations being visited.

Again we apologize for any inconvenience and look forward to welcoming you onboard.

Regards,

Mauricio Sotomayor

Senior Supervisor, Call Center Operations

Oceania Cruises

8300 NW 33rd Street | Suite 100 | Miami, FL 33122

Office +1 305 514 2242 Toll Free +1 800 531 5658, Ext. 2242 | Fax +1 305 514 2222

MSotomayor@OceaniaCruises.com

http://www.OceaniaCruises.com

Your World. Your Way.®

Award-Winning Mid-Size Ships | Destination Specialists | Finest Cuisine At Sea | Country Club Casual Ambiance | Extraordinary Value

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Sent: Wednesday, September 09, 2015 2:33 PM

To: Guest Relations - OCI

Subject: To the attention to Mr. Frank Del Rio

Good day Mr. Del Rio

We we be sailing on the November 3rd departure (25 day sailing from Lisbon to Cape Town, Confirmation #: 2109207). I received this from my TA last week (see bottom of page):

Ridiculous!!

To me, it shows a lack of consideration and organization less than 2 months prior to sailing, and of course, long after final payment.

A total of 23 hours of port time is now GONE. Vaporized!

Plus a lot of trouble for those of us who have arranged private tours.

And the 2 hour delayed arrivals in particular? 10 am? 1000+ passengers ALL get off at 10, right? Make that more like 10:30-10:45, if we are lucky, and the customs officers and other unplanned delays, traffic, etc. don't cause us to lose more time. So exactly how much time does that leave us?

I am NOT happy!

I've been sailing with OC for years and am at Gold level, but not feeling the Golden treatment. Perhaps Oceania feels that they can get away with this as most passengers will moan and groan, but eventually just suck it up.

NO explanation, no apologies, just here it is, and btw...have a lovely day 😀

FYI, I sailed on Seabourn for the 1st time last November, 39 days Monaco to Cape Town (LOVED Seabourn!) and experienced no rescheduling or changes whatsoever (and on a similar route to what this cruise is doing).

So, before we even set foot on board, we're already dealing with issues. (You should also know that we have done ALOT of cruises, on various lines btw.)

I have a decision to make as I have a $2,000 credit to spend with Oceania and was looking at a Black Sea cruise next year, but honestly, am seriously reconsidering my options as I don't feel like booking for something advertised only to have another bait and switch pulled on me.

Sailing on the November 3rd departure (25 day sailing from Lisbon to Cape Town) and received this from my TA yesterday (see bottom of page):

Ridiculous!!

To me, it shows a lack of consideration and organization less than 2 months prior to sailing, and of course, long after final payment.

A total of 23 hours of port time is now GONE. Vaporized!

Plus a lot of trouble for those of us who have arranged private tours.

And the 2 hour delayed arrivals in particular? 10 am? 1000+ passengers ALL get off at 10, right? Make that more like 10:30-10:45. So exactly how much time does that leave us?

I am NOT happy!

I've been sailing with OC for years and am at Gold level, but not feeling the Golden treatment. Perhaps they feel they can get away with this as most pax will moan and groan, but eventually just suck it up.

NO explanation, no apologies, just here it is, and btw...have a lovely day :)

I sailed on Seabourn for the 1st time last November, 39 days Monaco to Cape Town (LOVED Seabourn!) and experienced no rescheduling or changes whatsoever (and on a similar route to what this cruise is doing).

Here is what I received:

Itinerary Update

Dear Valued Guests and Travel Partners,

We would like to advise you of an update to your voyage aboard Marina on November 3, 2015.

Please note the arrival and departure time changes listed below:

03-Nov-2015 Lisbon, Portugal

Cruise departure time has been changed from (7:00pm) to 5:00pm

05-Nov-2015 Funchal (Madeira), Portugal

Arrival time has been changed from (8:00am) to 9:00am

06-Nov-2015 Santa Cruz de la Palma, Canary Islands

Arrival time has been changed from (8:00am) to 10:00am

07-Nov-2015 Santa Cruz de Tenerife, Spain

Departure time has been changed from (11:59pm) to 5:00pm

13-Nov-2015 Banjul, Gambia

Departure time has been changed from (6:00pm) to 5:00pm

16-Nov-2015 Abidjan, Ivory Coast

Arrival time has been changed from (8:00am) to 10:00am

17-Nov-2015 Sekondi-Takoradi, Ghana

Departure time has been changed from (6:00pm) to 5:00pm

18-Nov-2015 Lome, Togo

Arrival time has been changed from (8:00am) to 10:00am

20-Nov-2015 Sao Tome, Sao Tome and Principe

Departure time has been changed from (6:00pm) to 4:00pm

22-Nov-2015 Luanda, Angola

Arrival time has been changed from (8:00am) to 9:00am

25-Nov-2015 Walvis Bay, Namibia

Departure time has been changed from (7:00pm) to 5:00pm

We look forward to providing you with a memorable cruise experience.

Warmest Regards,

Oceania Cruises