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hanna7636

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Posts posted by hanna7636

  1. Hi! We just booked a 2024 cruise in Europe while on our last cruise.  We still have time to transfer the reservation to a travel agent or PCC.  I know with a travel agent you have no control over the reservation but is that the same if I use a PCC?  I can handle the reservation part but am unsure of booking the hotel, etc.  What I like to do is pay a little over time and I like just being able to log in to do that.

     

    Thank you for any advice.

  2. I hope someone can give me some advice. We just got off the NCL Breakaway which was great for adults but not for my 6 year old. We have done Disney before but I don't think we want to pay the high price for a summer cruise. Can anyone recommend a cruise line or a ship that compares to Disney in regards to the kids program (I know this might not be possible but am open to suggestions)

     

    Thanks

  3. Thanks for all the help and advice. Going to call Tuesday and speak to a supervisor. I told the agent I wanted to upgrade to a mini suite at a later date when I had researched more. She said that was fine but would have to pay the difference which is okay with me.

     

    The travel agent I used was recommended on this board by someone so I called and they gave me a good price.

  4. The travel agent who booked my cruise was not the one I spoke to first. When the first one called I was at work and told her I would call her the next day. When I called back they couldn't find her so they gave me to another agent. She wouldn't take my reservation at first but then took it and I guess gave it to my first agent.

     

    All I ever wanted was a confirmation from the company regarding my deposit and if I could add another person. When 2 tell you that it will be sent by the end of the day and it isn't what would you think.

     

    Also, they say the telephone conversations are taped so I guess they can find out the truth.

     

    If I didn't sign the authorization do I still have to use this agency?

  5. This is what travel agent told me

     

    1. No fee to upgrade just difference between room prices, no fees from them

    Was never told of any cancellation fees, promotional cancellation

    2. I am not to speak to travel agent regarding any changes, etc, have to go through customer service. When called customer service told me have to go through travel agent

    3. After final pmt any changes in room go through NCL not travel agent

    4. My name was wrong on reservation

    5. Received no authorization form from company and was told would have by Friday

    6. I am in a balcony and wanted to upgrade to a suite to add another person.

     

    This is enough for a complaint for me

  6. I need help. I booked a cruise on Friday with a travel agent. I was told I would have a OBC and my documents would be emailed to me that night since they were busy and their computers were slow. She also told me I could change my room through customer service not her and any changes after the full pmt had to be done through NCL. Around 5pm I called customer service, like she told me, and ask where my reservation was and I wanted to add another person to my cruise. She then transferred me to the agents voicemail and I left a message if she could please email with with my reservation number and if I could add someone. I never heard from her. I called the company and they are closed for the weekend. I then called NCL and they gave me the reservation number which did not show my OBC and the agent told me the travel agent was the only one could change my room after final pmt and she said they were lazy for telling me otherwise.

     

    What should I do? Has this happened to anyone?

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