sallywiz

5 hours ago, kamelia said:

I had another thought:  is she perhaps on a codeshare flight that might have a different flight number that she could use for the system to recognize?  

good suggestion...thanks

5 minutes ago, kamelia said:

@sallywiz One more possibility - have her put in just the final flight to the destination port and only the departing flight, not the whole itinerary.  That's worked for me in the past.

 

Example, although my trip originates with a flight from Tampa to Chicago and then the next flight is from Chicago to Vancouver, I only enter the Chicago to Vancouver inbound to the ship and then just the outbound Vancouver to Chicago details leaving the ship.

Thank you. I will give her that suggestion.

1 hour ago, DavidsNana said:

Just a thought.  I made that mistake the first time I tried to complete the info.  Hope you figure it out for them.

Thanks DavidsNana! Appreciate your help and passed along your thoughts!

4 hours ago, Thrak said:

I don't really know what to tell you. From your wording it sounds as if she booked directly with the airline and is trying to enter her info on the Princess site. Is that correct? Is she using this input area in the Personalizer?

Thanks Thrak. I passed your suggestions along to my friend.

On 2/2/2023 at 1:25 PM, Thrak said:

 

I can't give you the answer but I can tell you this is an issue that happened to people long before the advent of the Medallion or the app. I would suggest trying the Live Chat feature on the web site and also try searching this site.

Hi Thrak, It's Sallywiz....I'm trying to help a friend imput her air flight information so Princess has it and will be waiting for her at the airport for the shuttle to Southampton. She puts in all the info with the correct flight numbers and it gets kicked out saying it doesn't recognize the flight numbers. She called her airline to double check and they confirmed that the numbers she had were correct.  She called Princess and they had the same problem and I don't know if they offered a solution. Just wondered if you have a suggestion or who should she reach out to at Princess other than an agent. You always have good ideas! Thanks for any suggestions.

3 hours ago, Thrak said:

Just give it a day or so. It will most likely show in the app but it hasn't been migrated over yet.

Hi Thrak, Sally Wiz here...always nice to see your posts. Perhaps you could help me understand why I cannot get an acceptance of my vax card upload. I have tried to get it to upload with no success. Glad for any suggestion. Thx

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