soazlaney

I have always been an NCL cheerleader. I am posting this now because I am so disappointed in the way NCL has handled this cancellation. We booked this cruise along with my sister and her husband 1/19/2017. Just a week before we received notice of the cancellation I booked our airfare with American airlines. I only did it so early because I got a great price. I had taken the NCL insurance for the cruise, but was going to buy insurance that covers a lot more at website I have used before. I hadn't done that yet and in any case it would have cost more than I am losing with American anyway. I called NCL after I got the email like everyone else. I was also not given any good options, like everyone else. I was told that since American does not do changes for tickets that are under $200, I did not qualify for the airfare change fee reimbursement from NCL and I was just out of luck. I was referred to the guest services department where they told me the same thing. I filed a claim with them online anyway. The people in guest services were just as dismissing as the people from the email letter. I am posting the response I received from them. Please notice that I was told that I turned down the option of the 9 day cruise with a 10% discount. A cruise that doesn't even exist. Mr. Kalish didn't even take the time to find out the facts before he wrote his response. I am so disappointed in them. I hope you can open the pdf.

UPDATE - After I calmed down I wrote Mr. Kalish an email pointing out how disappointing it was that he obviously didn't do any research at all before responding to me. I never expected to hear from him, but today I received an email saying that they had reconsidered my claim and as a gesture of goodwill they are going to reimburse us for the $325.40 we spent on the airfare. I don't know what changed his mind, but maybe when I responded to his letter, it made him take a second look. I have always been treated very, very well by NCL in the past and it is my favorite cruise line. They have redeemed themselves (at least to me) with this reimbursement. It is not the money that makes me happy, it is that they are doing the right thing now. I was always going to cruise with them again because I love cruising with them, but now I can do it without a lingering bad taste. Thank you NCL for reconsidering.

I have always been an NCL cheerleader. I am posting this now because I am so disappointed in the way NCL has handled this cancellation. We booked this cruise along with my sister and her husband 1/19/2017. Just a week before we received notice of the cancellation I booked our airfare with American airlines. I only did it so early because I got a great price. I had taken the NCL insurance for the cruise, but was going to buy insurance that covers a lot more at website I have used before. I hadn't done that yet and in any case it would have cost more than I am losing with American anyway. I called NCL after I got the email like everyone else. I was also not given any good options, like everyone else. I was told that since American does not do changes for tickets that are under $200, I did not qualify for the airfare change fee reimbursement from NCL and I was just out of luck. I was referred to the guest services department where they told me the same thing. I filed a claim with them online anyway. The people in guest services were just as dismissing as the people from the email letter. I am posting the response I received from them. Please notice that I was told that I turned down the option of the 9 day cruise with a 10% discount. A cruise that doesn't even exist. Mr. Kalish didn't even take the time to find out the facts before he wrote his response. I am so disappointed in them. I hope you can open the pdf.

NCL response.pdf

You got travel insurance for the flights, right? I mean, you always get travel insurance.

 

 

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I always get travel insurance for the entire trip, but I hadn’t done it yet. We always get insurance and it has really paid off. My husband fell on a NCL cruise through the Panama Canal and the cost to airlift him home was $36,000. Not NCL’s fault. Thankfully we had trip insurance with “hospital of choice” coverage that I got through an online insurance site. I had NCL put their insurance on when we booked but that doesn’t cover airfare. I was going to do the insurance next. However, since our insurance would have cost $527. We are losing less money this way.

The other flip side that I had not even considered until just now though... We're booked in an ocean view category on Dawn and Epic has no such category... Epic is ALL balcony so I would assume NCL upgrades our reservation to a balcony room if we did get moved to Epic. Surely they wouldn't downgrade us from Ocean View to Inside.

We were booked on the Pearl leaving from Vancouver on Oct 1, 2018 since last January. NCL has just cancelled the entire cruise and the only thing they have offered us is a $50 per cabin onboard credit when we rebook something else. W had already booked non-refundable or changeable air fare and they won’t reimburse us for that either. So don’t expect much from them. And by the way, we are Platinum with the and we’re booked into a suite. I love sailing NCL. I’m not sure why they are treating everyone like this.

Hi. I am looking for any information on this cabin from someone who has either stayed in this cabin or nearby. Crown Princess, cabin D224 (deck 9).

Thanks in advance for any help.

Elaine

I have a Penthouse booked for Feb.2013, on the Pearl. My TA told me that I would have theatre seating. Was she wrong???:eek:

No, she's not. We're in PH every cruise, and are always offered the priority or special seating by the Concierge. The way it works does seem to vary by ship and/or concierge, though.

We were in a PH on the Pearl in April and we were told no priority seating for us :(. She did say that if it wasn't full we could always ask on a case by case basis though. We had to leave the cruise early so never tested it.

In 2006 on the Pride of America I loaned a cell phone to my Dad to use while on the cruise. After we got home he told me he couldn't find the phone just the charger. I told him to throw away the charger since it didn't work with my other cell phone. Two weeks later he received the cell phone in the mail from NCL with a note saying he had left it in the drawer next to the bed. We hadn't even asked them about it thinking it was just gone. I guess we were just lucky. :)

Here is our T-shirt from our "Waiter's" cruise. The artwork on the front was drawn by our wonderful fearless leader and another member of the group made all our names fit on the back. I wear this shirt all the time.:)

I am so excited about this place, it seems to have everything we want! I did not book us for para sailing becasue I don't have the funds right now... My question is, will there be spots open for para sailing the day we get there?

 

Thanks!

We were just there. We did not pre book the para-sailing. Your waiter will arrange it for you. You can use a credit card for the para-sailing. We paid $60. per person. We had 4 people. They asked for a deposit of $80. in cash and took a credit card for the rest. From what I have read here we paid too much but I don't care we had a blast.

I got my change in terms day before yesterday. Called and closed the account right away. FYI - If you call the special phone number they give you to freeze your rate you are NOT closing your account. If sometime in the future you use the card by mistake or have an automatic payment come out of it, they consider that agreeing to the new terms. I called the regular customer service number to close the account.

My Dad left a cell phone in the desk drawer on the POA and NCL mailed it back to us within a week at their expense. We were very impressed with them.