babbdawg

On 4/10/2020 at 4:25 AM, hcat said:

P.S. to Baabdawg

I reposted  your coments on the Cruise Refund Tracker thread in hopes it may help others with the same issue..hope that was okay!

oh sure that is fine 🙂

@treehugr We received the refund back to our MasterCard in 2 days. Now that the US has suspended all cruising indefinitely that may also help to receive refunds. I live in Canada and our Prime Minister has said we will not return to "Normalcy" until we have an effective Vaccine for Covid-19.  Canadian Ports could be closed for a long time.

On 4/10/2020 at 6:01 AM, treehugr said:

@babbdawg - So sorry you had to go through this, but glad to hear you were able to come to a successful outcome and get your money back. Soon the cat will be out of the bag (if not already) and everyone could be disputing through their CC, rather than deal with long uncertain processing windows and the ever changing terms and conditions being imposed. Filed our dispute this morning through BofA. It will be interesting to see how long the refund takes as opposed to cruise line. 

13 hours ago, babbdawg said:

 

Cool Cruiser, wishing you a speedy recovery and all the best to you and your family. My daughter and son in law have most likely been infected, they were not tested but doctors on the phone were sure as they had. Both had flu vaccine  so it wasn't flu, and had many symptoms of Covid. Canada not testing cases in younger people if they are doing ok at home. This too will pass right? 

5 minutes ago, babbdawg said:

 

We are completely self isolating in our area and receive groceries and Rx by delivery. We have no family or friends nearby to help. 

Well we live in the Vancouver BC area. We had cancelled 2 Celebrity cruises, not knowing they would have been cancelled anyway since  travel out of Vancouver and Canadian ports will remain closed down until at least July.  On March 16th, when we read about the recent changes to Celebrity Cruises protocol regarding the  physician's form that must be signed for passengers over 70yrs with underlying /chronic health conditions to cruise, It  was disappointing. My DH and I spoke to our physician and she said it would be impossible for us to cruise within this protocol. After approaching Celebrity and wanting to cancel a cruise we had booked in January 2020, we expected to receive our full deposit back. Fair enough it was a nonrefundable deposit but the Cruise Line changed the rules and through no fault of our own we would no longer to be able to cruise with them. We did not cancel a cruise, rather we no longer fit within the newly introduced Medical Protocol rules. Celebrity only wanted to offer us Future Cruise Credits. But as we no longer fit their criteria to cruise this was baffling. It has been nothing but a merry go round. After sailing for 20 years primarily with RCCL and Celebrity we feel just terrible. Not meaning to be unkind or a downer to anyone, but Celebrity was very cold and even asked us if we might have a friend who wanted to use our future cruise credits. Anyway we ultimately went to our Credit Card carrier and they issued us a credit for the entire dollar amount of our deposit that Celebrity refused to return to us.

Life is tough enough currently and this was a very unpleasant experience for both my husband and myself.