betjekel

This is the second time we used Romeinlimo services when we cruised the Mediterranean.   The first time was in 214 when we went with our children.  This cruise there were 8 adults. We used their services in Naples, Rome and Florence/ Pisa.   They customized our tours to what we wished to see and do and the drivers even made recommendations and made special stops.   Our guides- Mary in Pompeii and Julia at the Colleseum were excellent and extremely knowledgeable.   This company is top notch, communication is excellent and I cannot recommend them enough.  The price was far more reasonable then what the cruise line offered.   I am sure there are other good companies as well- just do your research and read reviews. I am just commenting on the amazing service I have received from this company.  

On 3/28/2022 at 3:51 PM, sakigemcam said:

Literally on hold with Celebrity Engagement now that I'm home. Agree with everything you said. Dump him off at a hotel and that's it? See ya, wouldn't want to be ya?

If you're comfortable can you share the receipt info with me - ie, where to send? My email is vkelba@gmail.com  Thank you. 

I have emailed you all the contact info I had and also the name of the woman that helped us the most.  Wishing you luck-still waiting on our $$

Sailed on the Constellation Jan 2022 with 7 other family members.  We all were triple vaxxed, wore masks, did Celebrity excursions,  basically stuck together due to the risks.  Felt fairly confident as 3 of us are healthcare workers that work with Covid positive patients and never had a positive test.  At disembarkation we needed PCR tests to go home to Canada, here is where the issues began.  Six out of eight tested positive at the port and therefore could not board a flight. We were all asymptomatic! Attempted numerous times to contact Celebrity Engagement through phone and email prior to leaving the port.  Finally  after 3 hours or more we waved down a Constellation employee who told us to find our own accommodations and keep receipts to submit.  We booked an Air B and B as we felt it was the best for our group of 6.  After 5 days we moved to a hotel as we still had another 5 days to isolate (10 days total for Canada).  We then were able to fly home.  During our isolation period we emailed and called Celebrity with poor response.  Finally got a nice person with Captain's Club that gave us the most information as to where to email receipts, to whose attention ect.  Receipts and detailed outline and description have been sent to Celebrity on Feb 18 with no response.  Last week I finally contacted Celebrity and was told it takes 3-45 business days for approval and then extra time for payment processing.  I am fairly certain we got Covid from our cabin steward-he was wonderful but disappeared at day 5, and we later found out nearly everyone that he was responsible for cabin cleaning  got covid.  I am ok with that-we took the risk-no blaming.  I am however very disappointed in Celebrity for their lack of guidance, follow up and customer service.  I am really hoping we do receive reimbursement for the 5 days otherwise it will turn out to be a very expensive vacation.  Has anyone else had to isolate and been reimbursed by Celebrity??  I cannot seem to find much on the boards.   thanks!

We uploaded our Ontario certificates with the QR code directly to the check in site.  Took a few days for verification.  We took documents to the cruise port however they never asked for them so must have uploaded and submitted properly.