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Karen&Bill

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Posts posted by Karen&Bill

  1. We found out four days in advance of the cruise that we had cleared standby and would be on the cruise.

     

    Like others, our boarding passes were not showing up in the Navigator app. I call reservations and they suggested that I email Navigator support at navigator.support@hollandamerica.com regarding the problem.

     

    I emailed the support group, but did not receive a response. However our boarding passes showed in the app within 24 hours of sending the email.

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  2. I was quite surprised that our standby booking worked out for an Alaska cruise. We are now on the Koningsdam departing Vancouver on 8/31. This cruise has been showing sold out for several weeks.

     

    We received notice that we cleared yesterday, four days in advance. We also received an upgrade offer from an obstructed view verandah to unobstructed view cabin. When I called to do this, we had already been upgraded (VB).

     

    The issue with boarding passes continues. Hopefully, they will show up the day before the cruise. Did receive the luggage tags.

     

    I was so sure that we were not going to clear standby that I had foot surgery a week ago. Currently, I am not fully mobile. Does anyone know if the Vancouver cruise terminal or Holland America makes any accommodation for the handicapped during check in? I checked both websites but couldn't find anything specific.

    • Like 5
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