I spent all morning on the phone with BOA and NCL after reading the problems everyone has had so far. I called BOA twice, once transferred to NCL and the second time disconnected. I called an NCL supervisor who was excellent and connected me to a BOA supervisor to help dispute my problems. Bottom line, they could tell me my December point balance but could not tell me how many points I earned during December and if those points were credited. Apparently any points earned will be credited, and then the certificates will be mailed out, and will be received in 6-8 weeks by the end of February (not January 31st). FYI, according to BOA they will no longer have point total records as of 2/1/09 and all questions should be directed to NCL at that time. I am still concerned whether these points will be added and whether the certificate amounts will be correct for myself and most of us. The NCL supervisor is going to investigate this further and said there will be a "dispute address" to send your complaints if you have issues with your point totals. I would suggest everyone else call NCL as well so they are aware of these problems.
NCL Mastercard FAQ
in Norwegian Cruise Line
Posted
I spent all morning on the phone with BOA and NCL after reading the problems everyone has had so far. I called BOA twice, once transferred to NCL and the second time disconnected. I called an NCL supervisor who was excellent and connected me to a BOA supervisor to help dispute my problems. Bottom line, they could tell me my December point balance but could not tell me how many points I earned during December and if those points were credited. Apparently any points earned will be credited, and then the certificates will be mailed out, and will be received in 6-8 weeks by the end of February (not January 31st). FYI, according to BOA they will no longer have point total records as of 2/1/09 and all questions should be directed to NCL at that time. I am still concerned whether these points will be added and whether the certificate amounts will be correct for myself and most of us. The NCL supervisor is going to investigate this further and said there will be a "dispute address" to send your complaints if you have issues with your point totals. I would suggest everyone else call NCL as well so they are aware of these problems.