golferwife

Check again. We are also on the April 18th Panama Canal and we just booked excursions at 20% off

We will be overnighting in Cartagena on an upcoming Celebrity cruise. Is it safe to go out to dinner?  If so, can anyone recommend a restaurant near the cruise terminal?

Interesting. It just opened this morning for check in. Wasn’t expecting that!

Still not cancelled. Stressing me out. We really want to cruise again and waiting to see what happens with this

Just received an email cancelling all my My Time Dining Reservations. Can the actual cruise cancellation be far behind???

We are also on Meraviglia on January 9th. I don’t think there is even a slim chance that is will sail. This was already moved from June 2020 so not sure when we will try to reschedule for 

We are in the same boat and I agree it is ridiculous. 

We just got an email that our March 2022 on the Edge was cancelled.  I thought it was a cancellation of the March 2021 cruise. Good thing I looked closer!  Crazy times

As an update, saw on the website we are now on Meraviglia and the guarantee YCD changed to Cabin 15006. We are not happy with that room because it is directly under the lounge at the front of the ship. MSC rep said we cannot make any changes until they send us the revised confirmation which we should get around July 1. 

Thanks for the heads up.  My January 9th Seaside now shows Meraviglia with a quaranteed cabin. I would think since that is an older ship there might also be a price reduction. I hate to ask my travel agent to call MSC again but looks like I may need to. 

15 hours ago, aprilF said:

Glad you got your refund.  I am unwilling to call weekly for months on end so I went the CC dispute route.  What were the circumstances of your refund request?  Cruise fare, add-ons, they cancelled you cancelled and when?

Prepaid spa and shore excursions.  They gave me a 50% refund immediately and at first told me I wasn’t entitled to the other 50%. I kept pushing and finally got to someone that actually had the authority to do something 

Keep on them. I called every Monday and asked to speak to a Supervisor.  I finally told them if it was not resolved by May 15th, a few months after initial request, I was going to file a dispute with my credit card company.  I received the credit on my May 10th credit card statement.  A pain in the butt, but I truly believe I would not have received the credit if I did not continue to call. 

I think negative comments can be more about shoreside customer service. It is horrific. No one has authority to solve a problem. 

14 hours ago, Até said:

Here's a link to the MSC US page that clearly states shore excursions can be changed or cancelled up to two days before departure date.

 

https://www.msccruisesusa.com/en-us/Manage-Your-Booking/Terms-Conditions-Excursions-Special-Services.aspx

 

"If you buy the prepaid shore excursion the full payment must be made at the time of booking by credit card. The shore excursions can be booked, modified or cancelled either up to 2 days before cruise departure either on board. If you cancel the shore excursion booked before cruise commences, no cancellation fees will be applied, provided that such cancellation is done 2 days before the departure date through MSC Cruises Website. "

 

ETA: I don''t think they can charge 50% if you had to do it through a phone agent.

Thank you!  I forwarded it to the supervisor that is working on my escalation 

1 hour ago, Homosassa said:

MSC refunded you the portion that was booked in your name. 

 

The other half is floating around out there as credit in your daughter's name as she is the name on the reservation.

 

A similar thing happened to me as I had to cancel plane reservations for my daughter and I for a trip that was  canceled.  I paid for the tickets, however, I was only given credit for my flight costs. 

 

My daughter received the credit for the flight booked in her name.

I wish that was the case but it is not. A rep told me they are only giving 50% refunds.  I am escalating because I have in writing I was to get 100% and their website also states cancelled excursions would be refunded. I will continue to escalate but not the easiest company to navigate.  

10 hours ago, Até said:

What country did you book in?

United States

I did. I cancelled the excursions before I did the name change.  I did it a month ago and it just showed up on my credit card and I just escalated And they responded they are only doing 50% refunds even though I cancelled about 90 days 

I was trying to support them and not cancel the whole trip. I deserve the full refund   If not; I will take the full refund When they cancel the cruise and stick with celebrity.  On Celebrity We were able to get a full refund for all of our excursions and move the money to a cruise nine months out. I am not feeling the same support from MSC.we sail about  5 times a year and are shocked they would not give us a full refund for excursions in June when we cancelled them in April. 

A little background.  diamond on MSC and always cruise Yacht Club.  I was booked with my daughter on the Seaside in June. My 28 year old daughter recently went through breast cancer, chemo, radiation, mastectomy, the whole works.  This was supposed to be something for her to look forward to.  Her oncologist said there is no way she could cruise in June based on what is going on in the world. Instead of canceling, I paid the $35 to change the reservation to my husbands name. Since he was not interested in any of the shore excursions I prebooked with my daughter, I cancelled $700 worth of excursions. They only credited my credit card 50%, even though they sent me a confirmation that I would be credited 100%. I escalated and got an email today that there position stands. It doesn’t cost them anything. The cruise is more than 70 days away. I will be canceling and never book with them again.  

Thanks JB

Has anyone taken the Glorious Jerusalem tour with Celebrity. We were wondering if you actually get inside the Church of the Sepulchre. It isn’t clear in the description and calling RCCL was less than eye opening. Thanks in advance 

Thanks. I actually meant “ walk by “. My husband really want to get inside. I’ll add to Middle East forum

Has anyone taken the Glorious Jerusalem tour on Celebrity?  We are trying to determine whether we actually get inside the Church of the Holy Sepulchre or is it a drive by.  Thanks in advance

Hello all. I’m booked on Explorer of the Seas in June 2020 and they are still not showing shore excursions for Mykonos or Santorini.   We have another booked cruise in September 2020 and the shore excursions are all listed. I am starting to look for airfare to Rome now that we are 10 months out, but am afraid since they haven’t listed the shore excursion yet the cruise may be cancelled. Any thoughts?

Ok. Thanks. Make sense because we don’t gamble lol

Hello all. On our last sea pass card, our level was indicated as Elite Plus and then Pearl.  We just printed our set sail pass for our next Celebrity Cruise and it also states Elite Plus   Pearl

does anyone know the significance of the word Pearl?

thanks