sha1955

We are on 14 July so thanks for sharing this . So interesting and useful 

Thank you for this amazing report. We are on 14 July and this is such a help. 

Can I access apps for The Times newspaper  BBC Sounds and Jazz FM on basic wifi?

I appreciate it   is limited having cruised many times before, but my sister has requested this.

Also is basic still 1 device at a time?

Thanks

Asked Celebrity customer service but less than useless!

2 hours ago, sha1955 said:

On the Sky in April it was 2 days for Antigen 3 for PCR.

On Regal in July and it states 3 days. Can anybody confirm if I am ok with medically observed antigen within 3 days?

 

Found the answer to my own question! 3 days for both

On the Sky in April it was 2 days for Antigen 3 for PCR.

On Regal in July and it states 3 days. Can anybody confirm if I am ok with medically observed antigen within 3 days?

9 hours ago, dides said:

Have you tried to call in the late evenings in the UK?  The line is open until 10pm and the calls are diverted to the US call centre then.  We found there is little or no wait time and they can handle most booking issues .

Thanks did that last night. It still took 1.5 hours,

Ok, tried over 5 days, emailed repeatedly, kept on hold for an hour each time then gave up, Today no calls being connected. I have a balance due today but awaiting compensation FCC offered by Sky last month. This needs to be applied. Nobody responds or answers emails. Plus, just got off sky and both tested positive for Covid.  (as hundreds of others I suspect)  Am I alone in noticing this problem?  Live chat link not working from UK

All confidence lost,  as my cruise may be cancelled with £500 owing. So my question is, WHAT IS GOING ON AT PRINCESS?

Just replying to my own topic as I now have the answer from a superb Princess rep who knows what she is doing!

You can use the 50% platinum discount on multi or single device plans.

If you buy in advance the discount is added later as obc.

I am furious that I have been given erroneous information from Princess employees, one apparently a manager. I am particularly aggrieved that one of them spoke to me like I was a nuisance and read back to me the notes left when I originally phoned in, suggesting I was wasting her time.  

I am grateful for all the expertise here on Cruise Critic where you get the correct answers. ☺️

11 hours ago, Steelers36 said:

No, more wrong info.  I am really getting annoyed as all of these back and forth Q&A's and debates could be laid to rest if Princess would just publish the costs on Princess.com.  How difficult can that be?

 

Single-Device

Pre-Cruise         $10/day

On-Board           $15/day

 

4-Devices

Pre-Cruise        $20/day

On-Board           $25/day

 

Single Days (on board)

$20/day

 

Platinum and above get 50% off all plans. 

Thank you. This would be brilliant but as of yesterday 2 princess reps including one alleged manager claim it is only 50% of the single plan! I am so fed up with their lack of real knowledge. 

25 minutes ago, skynight said:

Question/comment. You say you had Princess Plus package in October and sort of indicated that you were satisfied with it. The plus fare is 1 device per person at a time. You can use as many different devices that you want by logging off one and logging on another. Do you now require to be logged into more than one device at a time?

Possibly yes rather than keep logging out to go on phone then tablet

5 minutes ago, pompeii said:

One multi-device package costs the same as two single-device packages.  So for us, since we each have a cell phone, plus dh has a laptop, and I have a kindle, it just makes sense to get the multi device package.

Thank you, exactly our situation

We are platinum and I completely understand the 50% obc refund if I pre pay for my wifi

Here is the problem. I have been told by Princess twice now that we can only buy the single device each to get 50%  platinum discount. I want to buy the 4 devices and get my 50%

Not possible I have been told. We each have to buy a single device package to be eligible for the discount. I have read the terms and conditions and see no such stipulation. 

I have also been told that I have to pre pay to get the lower $9.99 price so a bit risky to get on board and wait and see.

I would expect Princess to give accurate information and feel let down as a platinum member since I cannot, according to them, benefit from a 4 device deal.

Plus, they do not seem clear about what is being said. I was on the Sky in October and know how great the app can be, but was Princess Plus so this never came up.

On ‎3‎/‎9‎/‎2019 at 2:07 PM, mina said:

Had the same problem from the US.   Added additional excursion herb I already had one booked and fully paid thru PayPal.  They took the cost of all excursions again!  The amount that came up on PayPal was 119 when processing.  They actually took over 400.    I cancelled all excursions in order to get the money back.  

Interesting. Definitely an issue with paypal and taking money for past excursion bookings already paid by on board credit. Princess need to acknowledge this error on their system. I had to wait 10 days and battle to get my refund. I have lost faith in the booking system.

11 hours ago, hobbyfarmer2 said:

There is another way of looking at this.  You were the victim of a software bug.  These things do happen and always will happen to all of us from time to time.  Princess made good in a reasonable amount of time.  

Indeed, but this was due to them adding $400 on board credit to the transaction by mistake! Plus, I have had to listen to utter nonsense from most of the customer service team for 24 hours. I have been told, amongst many other inaccuracies

1 You typed in the wrong number ( I did not have the opportunity)

2 You must cancel ALL your excursions and re book ( They have been booked for 6 months)

So a good point, but the demons of the IT world are not to blame this time.

Thank you all. After 24 hours of  worry they have  now issued a pending refund!

I have lost all confidence with Princess and the only member of their team who actually understood and helped was Katie in the UK!

I have now spent 24 hours trying to solve a Paypal Princess overpayment, still unresolved.

I had to pay for an excursion for me and my husband, $84.95 each total $169,90

Clicked pay by paypal. Nothing happens, Next thing I know they have taken $569.90, an extra $400!

Apparently my excursion was $84.95, my husbands was $484.95!

I have had to speak at length to Princess and Paypal, each blaming each other.

Princess said they would issue a refund but I had to wait 10-15 days,

This  is outrageous as it was an unsolicited payment taken in error.

I now see a pending refund on paypal for my excursion $84.95 but not the full amount.

It is a continuing nightmare

UK customers 

DO NOT CHECK OUT PAYPAL

I have lost confidence in Princess and will be using my trusty Amex in future!

Of course marked reservation no upgrade. I will happily move to a sky suite if they need my beds! :) Love luminae, but not keen on concierge.

Lets wait and see, but so far so good and is for March 2020 so lots can happen,

Thanks everybody.

I was amazed to see that fv code pop up! :)

Hi experts

I need some help.

Just booked FV 8183 on the Connie for a 2020 cruise!

Very lucky to get it as just 2 of us.

My question is about the bed in the main bedroom. Is it the same size as the regular beds ( 6 ft approx.) as in the sky suites we usually have. In other words is it the same and can be set up as twin size that is elsewhere, or is it smaller?

I cannot tell from the pictures and hope it is my usual big bed.

Also, can anybody recently off Connie tell be if there any lie flat loungers on the balcony

Thanks

The best of Miami from Port Everglades ending at Miami airport ft79

Has anybody done this new tour post cruise from Port Everglade?

It is code ft79 I believe. I have done many post cruise tours and the baggage always stays on your bus. This one talks of a tour then shuttle so curious to know exactly how this one works with baggage from somebody who has done it. Thanks

Quick question, when you cancelled and re booked, did you lose your deposit?

Thank you

I am happy to wait for info. I just did not want my question lost!

:)

Sorry guys, am I missing something here?

I am asking if trolleys/ carts can go on the airtrain within EWR from A to P4 to pick up the hotel shuttle.

I now seem to be finding out about somebody else's problem unrelated to mine.:mad:

Can anybody help a poor old English woman?

Can anybody confirm the baggage trolley can go on airtrain terminal A to P4?

According to this link they are allowed as are the Smarte Cartes

http://www.panynj.gov/airports/ewr-rules-policies.html

I have just posted this very question for confirmation of how difficult it is to get a cart from Terminal A to P4 shuttle for the hotel bus