steelerannie

On 1/12/2019 at 10:10 PM, lansonlady said:

It doesn’t seem to make any sense at all! Hopefully your TA will get to the bottom of it for you. Best of luck for a speedy conclusion.

Good News!!! we’ve got our cheque today!!! 

47 minutes ago, lansonlady said:

 

Good luck Annie. You will get the compensation, it’s just when.

 

Have you thought about an email to P&O? They want happy customers, they chartered the flight, perhaps they have a  named contact at Tui customer services? 

Long shot I know, but you have nothing to lose.

 

I contacted P&O they said to contact TA! 🙈🙈🙈

42 minutes ago, lansonlady said:

 This does seem a tad haphazard.

 

We received a cheque today.

 

Really pleased you’ve been paid out. Had another reply from TUI saying exactly the same as I put above, I’m off to see TA next week! 

3 hours ago, JPW11 said:

That is the email address I used and emailed them 15.12.18 with address etc - rang and told to email a named person who would acknowledge email - nothing. Thanks for info. 

I’ve I emailed and got a reply back 3 weeks later asking to confirm our Full postal address and to fill in another form online. I tried to do this, but it wouldn’t  accept the booking reference number. I emailed back the same day and have still not heard anything.

 I messaged them on Facebook and was told to contact TA for a numerical booking reference. Did this on 31/12, TA contacted TUI customer service who said that as P and O charter the whole plane there is no numerical booking reference!! And to email back on the original email, given to us by P and O. I’ve heard nothing else since, so messaged again on Facebook on Monday and was told the following:-

QUOTE “ currently there is no timeframe in which we have to respond to the claim, we are working hard to get this resolved quickly and will be in touch”

Getting really cheesed off now!!

On 1/7/2019 at 7:31 PM, lansonlady said:

Did the form ask for additional information that you had not put in the email?

 

Perhaps I’m going to get another email with the form to complete?

Apparently they couldn’t confirm my postal address, so I neede to fill the form in online.

13 hours ago, lansonlady said:

I just sent in an email using the P&O booking reference, as P&O instructed. I haven’t been asked to fill in any other forms? The TUI email just says that we will receive  the compensation within the next 28days. 

That’s what I did as well, but I then got another email saying we were entitled to compensation but we needed to fill in another form. It was this 2nd form that wouldn’t accept my booking reference number. I’m going to ring TUI today and see what’s happening. 

On 1/4/2019 at 7:47 PM, lansonlady said:

Just to let you know Steelerannie,

 

I had an email today from Tui to say that we will receive our compensation within the next 28days.

 

I hope you have had contact too.

So pleased you’ve heard something. I’m just getting fed up. What did you put for the booking reference number? 

I’ve now had an acknowledgement from TUi saying we are entitled to  compensation, but need to fill in another online form. I tried numerous times but it will not accept the booking ref. I put a post on TUIs Facebook page who told me to contact my TA. I’ve done this today and been told that as P&O charter the whole flight, there is no numerical reference!!

I feel like I’m going round in circles. I’ve emailed the original flight delay email (given us by P&O) again as advised by TUI customer Service on the phone to our TA this morning.

On 12/16/2018 at 7:13 PM, Dwalkerdave said:

Maybe a silly question but here goes.

 

if the price drops can you contact P&O and ask for a cabin upgrade if you can now get a better cabin now for less than when you booked ? Or would they base it on the better grade price when you booked ?

 

also how about if you go from say balcony to suite, is that also the same on pricing as above ?

 

thanks.

We asked about this for our recent cruise. The price went down so much it was only£55 per person  for a balcony cabin than what we’d paid for an inside. I contacted p and o and basically was told tough luck!! Spoke to a couple who’d paid less than £999 for a 2 week Caribbean cruise in a balcony, booking 2 weeks in advance. We’re going to leave it till the last minute in future.

We were also on this flight. I sent the email to TUI as P and O said to. I’ve heard nothing!! Also no automated email. I’ve put something on the P and O page on Facebook, and a lady has responded saying she’s still waiting to hear.

this is her response!

“. hi Ann 
We were out bound from Birmingham on 30 nov. Was told to fill on line form which is difficult as it does not recognise the P&O booking ref! Few people on another forum put 12345678 for that bit and form appeared to go!! Then TA rang them and told to email aftertravel.flightdelay@tui.co.uk which I have done. No response! TA rang again and was told should be an auto response!! They sent email again from their computer. Chased tui myself yesterday and told to email this lady specifically and she will acknowledge email - nothing- chased again today and now told to leave it a week!!! Now with this Gatwick thing dare say it will take longer. So am now stuck and will try ringing next week!! Hope this helps!!!!”

im going to go to TAs after Christmas and see what they suggest.

We’ve just come back from Azura. We booked almost 18 months before we sailed. On board we spoke to some passengers who had booked 2 weeks before sailing, and paid £500 per person less than we did for an inside cabin. I won’t be booking early again. Also quite a few people who’d booked late and had an inside cabin were upgraded  to a balcony cabin!

Best tip I saw was if you are on an inside cabin switch the TV to onboard camera and leave it on all night. That way when you wake up you'll know if it's daylight.

 

Jan

Good tip - except there aren't any cameras on the onboard TV on the Destiny!!!:eek:

We always take an extension cable with us.

We always buy all our toiletries at the airport - that way they aren't in your checked in luggage - so it weighs less.

Wish someone had told us when you are on a back to back cruise you don't need to do the lifeboat drill the 2nd week!!

Ann