I am sorry you daughters bag was lost and I am sorry you didn't get the proper help from the port staff. My husbands hanging bag was missing when we returned to Galveston a couple of weeks ago and the port staff was very helpful. They helped us look, suggested that we look bags similar bag and they would call the owner to see if they had it. When we didn't find another black bag like ours but there was a dark green like it with no other bags for that passenger they decide to try that one and found our bag before it left the terminal. BTW, alway put you cell phone number on your bags in case you do loss one. I didn't but thankfully the person who had mistakenly taken our bag did.
Lost Baggage & Royal Caribbean's response
in Royal Caribbean International
Posted
I am sorry you daughters bag was lost and I am sorry you didn't get the proper help from the port staff. My husbands hanging bag was missing when we returned to Galveston a couple of weeks ago and the port staff was very helpful. They helped us look, suggested that we look bags similar bag and they would call the owner to see if they had it. When we didn't find another black bag like ours but there was a dark green like it with no other bags for that passenger they decide to try that one and found our bag before it left the terminal. BTW, alway put you cell phone number on your bags in case you do loss one. I didn't but thankfully the person who had mistakenly taken our bag did.