Warrior Princess

We changed our cruise to next year and as we had paid in full transferred all monies to new cruise leaving small balance to pay, as the new booking was dearer. Our account shows only small deposit paid which they insisted we had to pay to transfer. Shows us owing rest of money when this was paid in February before original cruise cancelled

We paid a future cruise credit on our last Princess cruise which must be used by August 2021, as we have had to reschedule our May cruise to next August with P&O we would hope that in the current situation Princess will extend date maybe by 9 to 12 months. I know they say if you don’t book your money is refunded but we are hoping to carry it over if possible.

We have changed our Baltic from 31st May to next August, we have had no paperwork at all no refund of excursions paid for on credit card although on website our details have been updated. We had paid balance two weeks before we were advised not to travel and P&O have kept that as payment for next year. All it needs is admin to click a few keys on computer.

We have problems getting a doctors appointment for anything so this would be classed as wasting doctor’s time

We have been offered the new cancellation terms but our travel agent sent a message as they are inundated with requests unless our sailing is imminent please do not ring. Now we hear Princess has cancelled for 60 days and Viking till month end. Waiting to see what P&O do as we don’t sail till end of May.

Always the same form anyway, waiting to see what happens as we are on Arcadia in  June

On 3/8/2020 at 8:02 PM, Josy1953 said:

Back from Oceana this morning, when we left Southampton we had to fill out a form saying that we had not had any health problems, I can't recall the exact wording but it was basically, no high temperature, cough etc over the last short while so obviously thinking Coronavirus.  There was nothing else different to previous cruises. 

 

On board I think that they were more vigilant about people using the antibacterial gel I'm the restaurants than on previous cruises.

 

We are now on 7.15 sitting but any earlier we would feel rushed if we get back on board at 4.30 then like to relax with a drink or even just unwind on deck, we will feel we need to go back to cabin early to avoid rushing to dinner.

My husband got an email to inform him of new dining times, we normally eat at 8.15  the change to 7.15 is worrying us as we now think everyone will try to change ang late sitting will be chaos. We do not like the buffet our enjoyment of our cruise is enhanced by our dining experience. This may now make us rethink our dining preferences to anytime dining in the future

Just reached Elite on our last cruise so next one on Saphire we should get mini bar what does this include and do we get one each. We do not drink spirits so can we swop for 2 coffee cards:evilsmile:

Saw this somewhere myself no kettle on Crown last August, will they supply drinks as per P&O or do we need to take our own

my husband got that email but I didn't we are both Elite so what is going wrong we should both get the same info and service

We just arrived at elite on our last Princess cruise but Princess has never counted for P&O so we are still building our level with them, it does seem fair to be the same with all the linked cruise lines, just wish our P&O gave us free wifi as we get with Princess

When you are elite and need to tender can we take one other couple along with us for priority tendering?

Just back from sailing with our daughter and husband and they were Elite we were 3 days short. We were told that so long as the party was travelling together each Elite passenger could take along one other person on leaving the ship but returning we had to wait in line with everyone else.:evilsmile:

We were on Caribean cruise over Xmas and New Year, our first cruise of many. It was young teenagers causing mayhem, running into people spilling drinks, a sunbed thrown overboard late at night. Throwing ice and Playing up and down in lifts. It ended up with Princess staff patrolling the ship and manning the stairs and lifts. It did not put me off cruising but try to miss school holidays. If we go with P and O we try to get adult only.

We are on Crown soon and our boarding just says 12.30 to 4pm on one sheet and 12pm on another we have priority as platinum but does not give us a slot. Our daughter is elite and she has a specific time on hers.:rolleyes:

We have found on some ships if you are a regular they remember your preference. This is good customer service. If I am on a ship with this new system I will put it secure on a zip pocket in my bag. Last 2 Princess cruises we have had minor problems so will not hesitate to see purser if we have problems on Crown. Elite after this so expect good service or we switch cruise lines without question. Feel lately letting passengers down.

Decided to wait and check payment did not go through on my card. Have time to try again if I want but reluctant now to pay upfont

Tried to pay upfront for soft drinks package. Card declined. Checked my statement online plenty of funds. Rang Princess to be told may be our site. Pay by phone, declined this if the site then took payment after 2 aborted attempts may end up being charged again. Princess site is rubbish.Anyone else had issues like this.

Thanks, yes possibly 7 will do us for 14 nights. Just think all this all inclusive a bit over the top for us. Don't seem to drink as much as we used to.

This has really put me off, as we are sailing for a birthday and anniversary celebration in August I just wish now we had looked at the reviews before booking, oh well should be elite next sailing but will we ever cruise with Princess again?????

We are shortly boarding Crown Princess and they seem to be pushing the all inclusive drinks package, as we don't want to drink so much we usually purchase a wine package ie 9 bottles for a special price for dining room, is this still available can only find individual wine price list

DAMAGED BAGS? PRINCESS DAMAGE LUGGAGE CLAIMS NOT CUSTOMER FRIENDLY?

 

Has anyone experienced having your luggage damaged while being transferred onto/off a Princess ship, and having difficulty in making a baggage damage claim? Perhaps you can share your experience with me.

From my experience, reported property damage and getting it attended to or replaced was UNLIKE the relatively easy , standard procedure with flying with an airline and reporting property damage at an airport. Reporting damage bags with a cruise line, in my case with Princess Cruises, was a lot more difficult, and quite customer unfriendly.

 

This was what happened:

 

I was on the Regal Princess recently on one of their Baltic cruises. The day before the end of the cruise, I discovered that my suitcase had been damaged. One of the wheels had been nearly ripped off and part of the side of the suitcase was cracked. I know I should have been more aware of that when I first got on board the ship at the beginning of the cruise, but I guess I was so excited then that I just unpacked quickly and put the suitcase away in the separate luggage/clothes quarter. And as that area was usually dark, I did not notice it until the day before we got off when I had to take suitcase out to pack my clothes.

 

I went down to the reception but unfortunately, on the last days of the cruise, there was a long queue as passengers wanted to sort out their accounts. I waited around 30-40 mins. I was told I had to bring my suitcase down. So, I went to my cabin, brought it down and queued another 30-40 mins. I had to explain my problem again to another receptionist. He indicated it could possibly be the stevedore at the port who were rather heavy handed, but the repairman on board would try to fix it for me. I was to leave it with him and when it is ready, I would get a call.

 

A few hours later, I received a call from the repairman and he said he could not fix that, or that there was not sufficient time to fix it as we were leaving the next day. He advised us to take the suitcase back from the reception. Again another 30-40 mins queue.

 

This time, I was advised to fill in a “REPORT OF LOSS, DAMAGE, THEFT” form. However, that form had to be taken to the Customer Services Director to be signed and stamped. After filling in the form, I had to leave it with the receptionist, and was told to come down to collect it later.

When I came down later, it meant another 30-40 mins queue to collect the form!

 

After getting the form signed and stamped, I was informed that there was not much they could do on board for me. I had to “struggle” with the damage suitcase and prayed that it would not crack open on my return flight back to the UK from Copenhagen. I was informed upon returning home, I could contact Princess property claims in their office in the US.

 

Once back home, I called (international) to the Princess office in the United States. Unfortunately, it was a public holiday in the States, and there was no one in the property claims office. So I had to call again the following day.

 

When I called them again, the lady on the line in Princess Claims department, she told me that I had to go to a repairshop in my city and get a quote. It did not seem a problem to them that I had to travel and make my own way at my own expense to the repair shop.

 

And if the repair shop said that it could not be repaired, I think she indicated I had to get a note from them (!). I was a bit puzzled. If the repair shop could not fix something and therefore, they would not get the business, why would they be bothered to write a note to say they could not do it?

 

Anyway, assuming that I got that note they could not fix the suitcase, I was supposed to go online to search for a similar suit case and make a copy of the advert. with the price, and I was to email it to them .

 

They would then take a while before they would consider if they would reimburse me . I asked how werethey going to do so? She said they would send the money to my bank account. And for that, I think they said I have to fill in a “bank mandate” form or something. And I think they would have to send me yet another form to fill in.

 

All that for a claim for a “princely” sum of UK £53 (around USD $77).

 

In the end , I just GAVE UP!!!!

 

I got the feeling that Princess Cruises made it so onerous and difficult for customers to make the claim that they would eventually give up. For me, getting Princess to compensate for damage claim seemed to be like pulling hen's teeth.

 

If you have similar experience to share, it would at least “enlighten” me that I am not the only cruise passenger who had such an unpleasant experienced this with Princess Cruises.

 

I just wish that Princess Cruises will NOT make baggage damage claim so customer unfriendly, and instead do it like they do with airlines. (A friend of mine fly to Penang, Malaysia on a domestic flight. When he found his suitcase was damaged, he filled in a form, and the following day, the airline Firefly Malaysia, called him and brought over a replacement suitcase. Job done!)

We had a problem arriving in Miami to pick up the Coral for a Panama Canal cruise, when we got our bag to our hotel room the zip heads were missing along with the padlock, we could not undo the zip as we would not be able to close it again, it was 10pm and the hotel told us Walmart was open 24hrs. We bought a case from there and repacked our stuff and next morning asked the rep for a no to report it, I held on the the Freephone no for 20 mins and then left a message on an automated response. We transferred to the ship and went straight to the pursers desk and they were very helpful gave us a form to fill in and I had to send it to Carnival on our return to England. Princess replied to say we should have claimed on our travel ins but they would honour the cost if I sent the receipt. They refunded us for the case but not the new padlock within 3 weeks.

Out of 7 cruises (so far) we have had 2 upgrades and 2 upsell offers. One upgrade (our first cruise) we were moved from a poor balcony to a great balcony. The second upgrade we were moved from a forward inside cabin on Crown Princess to a Caribe deck HC balcony cabin. An amazing upgrade.

 

We declined the first upsell even though it was only something like $100 pp to change from a balcony to a mini as we wanted to keep C752. The aft-facing balcony was something we had booked on purpose and didn't want to lose it. the other upsell we took. We moved from an inside to a window mini.

 

I won't count on any more upgrades or upsell offers but one never knows... :D

 

We have never been offered an upgrade yet our daughter has been offered 1 upgrade a couple of years ago and 1 upsell last week, as we are cruising with them next year it remains to be seen if we are offered the same, we have been upgraded with P&O twice (almost ELITE)

Currency is the lek. 100 qindarka = 1 lek.

 

The Albanian currency is called "Lek". It is impossible to buy or use Leks anywhere else -- you cannot even exchange Leks outside of Albania, as it is a restricted currency. They do accept Euro in some places in Tirana, and also Pounds and American Dollars.

 

 

https://en.wikipedia.org/wiki/Albanian_lek#Second_lek

 

We were there on a P&O ship in early August the town is small but the national park was interesting however there are 2 levels so not for everyone with a lot of steps and walking round, we bought a fridge magnet and two beers using euros and had no problem. No work worrying about currency if you are only on a day stop.