rwt13

We were passengers on the ill fated Regatta Tahiti cruise. We too believe Oceania's response was miserly. We sent a certified letter to Oceania outlining our concerns and suggestion for an adequate refund. It has been well over a month and we have yet to receive a reply or acknowledgement of receiving the letter. In addition our TA has made several attempts to have them address our issue. Their evidentially cavalier attitude has dampened our enthusiasm of any future cruises with them.

The Oceania's $500 might be great credit towards a future cruise for someone in an inside cabin but it's insulting for those who paid for suites. The cost difference of the owners suite is 4-5 times the interior; so I think Oceania should adjust their credit accordingly. Additionally their timeline of 2 years, most suites are already sold. Upper level suites credit should remain valid into 2020.

Morning before last the ships crew did an excellent job maintaining calm during a pre-sunrise mustering of all passengers at 2 locations, so information could be conveyed via ships officers & crew as,at that time, all power was out. We returned to Honolulu under tow of 3 tugs & are currently waiting for the announced mid-afternoon departure. We completely missed the scheduled islands of Kauai and Maui and surely a quality line as Oceania will offer refunds. If we depart per the captain's estimated time we should be back on schedule and unless there are more unforeseen issues the ship should make her other voyages on schedule.