I sailed onboard the Prinsendam on Oct 21, 2104 and was told that I would be rated by my playing habits and that I would receive casino credit from the Players 21 club on my next cruise onboard the Prinsendam on July 29, 2015. This was not to be as promised. When I emailed the players club manager and talked with the casino manager on board, I got no answers. Why does Holland America try to entice people to gamble onboard its ships and not fulfill its obligations? I spent a lot of money on both cruises with Holland America. I was taken far better care of with Royal Caribbean when comes to casino perks.
Global Casino Services
in Carnival Cruise Lines
Posted
I sailed onboard the Prinsendam on Oct 21, 2104 and was told that I would be rated by my playing habits and that I would receive casino credit from the Players 21 club on my next cruise onboard the Prinsendam on July 29, 2015. This was not to be as promised. When I emailed the players club manager and talked with the casino manager on board, I got no answers. Why does Holland America try to entice people to gamble onboard its ships and not fulfill its obligations? I spent a lot of money on both cruises with Holland America. I was taken far better care of with Royal Caribbean when comes to casino perks.