GiveMeTheMusic

The new agency apparently received a lot of these reservations from Celebrity but had incomplete information. They didn't know how much had already been paid and they didn't have contact info, which seems insane. Luckily everything is ironed out now and has been vetted with Celebrity, so crisis averted!

Greg?

Yup.

Celebrity finally was able to figure out that the reservations had been transferred to a different agency. No idea why, and we received no notice. Hope everything is okay.

They gave me contact info for the new agency, which is not a one-person shop, so we'll be fine moving forward. Thanks for all the advice and info everyone!

All good thoughts. I'm in the US. On hold with Celebrity right now to speak with someone in their TA liaison department.

This appears to be a one-man shop, so there's no manager to contact. We weren't able to reach him in July or August, but after trying over the last couple weeks we're getting nervous. Gonna check the credit card statement to see if the deposit was marked as going to Celebrity or elsewhere. Celebrity confirmed they had received the deposits, but I didn't ask for further details.

Hi there -

Myself and a few friends booked a few cabins on Celebrity Equinox via a travel agent. The reservation is legitimate, recognized by Celebrity. Paid deposit. Final payment is due in a month and the agent is not answering the phone. Voicemail box is full. Not responding to email. When we booked we noticed he didn't respond to emails much, so we did everything over the phone and that was fine.

Called Celebrity and they're not able to accept payment on the reservation because it's "group block of rooms". I don't know if that means he paid for them already and we're paying him or what?

Regardless, he's not responsive at all for several days and we're really concerned. Anyone have any suggestions?